Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with company contribution
Paid Time Off
Holidays
Job Description
Coachlight Clinic & Spa stands as Iowa's premier aesthetic provider and is recognized statewide as the number one destination for advanced aesthetic treatments such as Dysport, CoolSculpting, Sciton laser treatments, and Alastin Skincare products. With more than 20 years of experience in delivering unparalleled aesthetic care, the clinic has successfully partnered with Des Moines Plastic Surgery to enhance its service offerings. The clinic employs a dedicated team that includes licensed aestheticians and highly trained nurse injectors certified by leading injection training programs across the United States. This collective expertise ensures that every client receives top-tier, results-driven treatments using the most... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in customer service or receptionist role
- Proficient in computer and telephone systems
- Ability to manage large payments with responsibility
- Strong communication and interpersonal skills
- Ability to handle sensitive client information with discretion
- Flexible to work the specified clinic schedule
- Commitment to exceptional customer service and hospitality
Job Qualifications
- At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a fast paced retail or hospitality setting
- High school graduate required
- Excellent telephone etiquette and communication skills
- Computer/phone/typing experience required
- Trustworthy and responsible including handling large payments
- Warm, enthusiastic and hospitable personal manner
- Outstanding listening skills and ability to empathize with others
- Good organizational skills and detail orientation
- Experienced and confident to use appropriate discretion in dealing with a variety of difficult client situations
- Ability to convey a positive attitude with others - direct team members, management, providers and clients alike
Job Duties
- Warmly greet and assist clients with check-in, billing and check-out process
- Provide and verify all paperwork is completed by client
- Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
- Explain specific clinical treatments and services and advise clients in choosing the best services for them based on their needs and interests
- Accurately book, change and cancel appointments
- Assist and educate clients with retail purchases
- Possess a thorough sales knowledge of all clinic services, rates and retail product costs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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