Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flexible spending account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a well-established optical retailer and a proud member of National Vision, one of the largest optical retail chains in the United States. With over 1,000 stores nationwide, America's Best has continually expanded its footprint by providing a unique combination of quality eyewear and comprehensive eye care services at an affordable price. By focusing on delivering exceptional customer experiences through a seamless blend of comprehensive eye exams and trendy, affordable eyewear, America’s Best has earned a strong reputation in the optical industry. The company’s mission is centered around making eye care and eyewear accessible to everyone, affirming the... Show More
Job Requirements
- High school diploma or equivalent
- excellent communication skills
- ability to multitask and manage time effectively
- basic understanding of insurance and managed care plans
- proficiency with office software and phone systems
- availability to work during store hours excluding Sundays
- ability to maintain patient confidentiality
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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