Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best, a leading part of National Vision, stands as one of the largest optical retailers in the United States, boasting a rapidly expanding footprint with over 1000 stores nationwide. The brand is uniquely positioned in the eyewear and eye care industry, combining both critical components into one seamless experience for customers at a single, affordable price. America's Best strives to make quality eye care and eyewear more accessible and affordable, reflecting its core mission that everyone deserves to see their best to live their best. National Vision places a strong emphasis on customer satisfaction and service excellence, with a... Show More
Job Requirements
- High school diploma or equivalent
- fluent in reading and speaking both English and Spanish
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills
- strong organizational skills
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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