Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
paid company holidays
Parental leave
employee eyewear discount
Health Insurance
Dental Insurance
401k Retirement Plan
Flex Spending Account
Paid Personal Time Off
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores across the country, America's Best seamlessly combines comprehensive eye care and affordable eyewear to deliver an excellent customer experience under a single roof. Dedicated to ensuring accessibility and affordability in eye care, the company offers a broad range of services and products designed to meet the unique needs of its customers. The brand is well-known for providing quality optical solutions at low prices, aimed at enhancing the overall vision and lifestyle of individuals nationwide. America's Best is... Show More
Job Requirements
- Fluent in reading and speaking both English and Spanish
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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