Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flexible spending account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent brand under the umbrella of National Vision, one of the largest optical retailers in the United States. With a robust network of over 1000 stores nationwide, America's Best has established itself as a leading provider of affordable, high-quality eyewear and eye care services. The company is committed to delivering outstanding customer experiences by combining comprehensive eye exams and an extensive selection of eyewear in a single location, all offered at low prices to make vision care accessible to everyone. National Vision's mission centers on the belief that everyone deserves to see their best to live... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Ability to handle multiple phone lines
- Strong customer service skills
- Strong organizational skills
- Ability to follow safety protocols and company policies
- Ability to maintain confidentiality of patient records
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Location
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