Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flexible spending account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retail chains in the United States, known for delivering affordable, quality eye care and eyewear to customers nationwide. With over 1000 store locations and expanding, America's Best combines both eyewear and eye care services in one convenient setting, offering customers an exceptional experience at a single low price point. The company emphasizes accessibility and affordability, enabling more people to achieve clear vision and improve their quality of life. To learn more about the company, prospective applicants and customers can visit AmericasBest.com. National Vision prides itself on... Show More
Job Requirements
- Fluent in reading and speaking both English and Spanish
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
- Experience as a receptionist, front office representative or similar role preferred but not required
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Location
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