Front Desk Receptionist (Administrative Support Assistant II)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
generous time off
Retirement
health coverage
Education support
Optional offerings
Campus and community
Job Description
San Diego State University Imperial Valley is a significant regional campus of San Diego State University dedicated to providing high-quality higher education to the desert regions of southeastern California. Established in 1959 by the California State Legislature, SDSU Imperial Valley has built a strong legacy of community impact and academic excellence. Operating across two distinct locations in Imperial County, the Calexico and Brawley campuses, it serves a diverse body of students and is devoted to their success through a wide-ranging curriculum that includes four-year and two-year undergraduate degrees, graduate programs, and post-baccalaureate teaching and professional credential programs. SDSU Imperial Valley boasts a dynamic environment powered by a dedicated team of faculty, staff, and student assistants fostering an inclusive and supportive atmosphere reflective of the vibrant local culture.
The Front Desk Receptionist plays a pivotal role at SDSU Imperial Valley as the first point of contact for visitors, students, and university employees. This full-time, permanent position within Student Health Services is designed for a service-oriented professional eager to enhance the campus experience by providing exemplary customer service and administrative support. The role requires efficiently managing a busy front desk, addressing inquiries, managing appointments and calendars, and providing detailed information about campus and health services. The Receptionist also undertakes essential clerical duties, including data entry, filing, and operation of office equipment, in addition to supervising and mentoring student assistants who support front desk operations. Working onsite in the Imperial Valley campus, this role offers an excellent opportunity to develop critical communication, organizational, and leadership skills within a mission-driven educational setting. Candidates with bilingual capabilities, particularly in Spanish, are highly valued due to the diverse community served. This position carries a salary range aligned with CSU classification ASA II and includes eligibility for overtime compensation under the Fair Labor Standards Act. The standard work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility depending on operational needs. The successful candidate will be an essential contributor to fostering a welcoming and efficient front-office environment that supports the university's commitment to student care and service excellence.
The Front Desk Receptionist plays a pivotal role at SDSU Imperial Valley as the first point of contact for visitors, students, and university employees. This full-time, permanent position within Student Health Services is designed for a service-oriented professional eager to enhance the campus experience by providing exemplary customer service and administrative support. The role requires efficiently managing a busy front desk, addressing inquiries, managing appointments and calendars, and providing detailed information about campus and health services. The Receptionist also undertakes essential clerical duties, including data entry, filing, and operation of office equipment, in addition to supervising and mentoring student assistants who support front desk operations. Working onsite in the Imperial Valley campus, this role offers an excellent opportunity to develop critical communication, organizational, and leadership skills within a mission-driven educational setting. Candidates with bilingual capabilities, particularly in Spanish, are highly valued due to the diverse community served. This position carries a salary range aligned with CSU classification ASA II and includes eligibility for overtime compensation under the Fair Labor Standards Act. The standard work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility depending on operational needs. The successful candidate will be an essential contributor to fostering a welcoming and efficient front-office environment that supports the university's commitment to student care and service excellence.
Job Requirements
- Fundamental written and oral communication skills including English grammar, spelling, and punctuation
- Ability to understand standard office procedures
- Ability to operate standard office equipment
- Ability to learn office technology systems
- Ability to perform basic mathematical calculations
- Typing and keyboard skills
- Completion of a high school program or equivalent
- Some experience in an office environment
Job Qualifications
- Bilingual in Spanish
- Associate's Degree in Public Administration or Business Administration preferred
- Two years of experience as a receptionist, administrative assistant, or clerical preferred
- Experience working in higher education or public sector preferred
- Experience with utilizing computer and phone systems
- Experience with Google email, Google Calendars, Zoom, Excel spreadsheets, Word, and PowerPoint presentations
- Experience handling high volume of traffic both in-person, phone calls, and emails
- Professional attitude and excellent written and verbal communication skills
Job Duties
- Greet and assist visitors, students, and university employees, directing them to appropriate offices or personnel with professionalism and discretion
- Answer, screen, and route incoming calls
- take messages
- and manage appointment scheduling and calendars
- Provide accurate information about campus and Student Health Services policies, procedures, and resources
- Perform clerical duties such as data entry, filing, and operating standard office equipment
- Schedule and supervise student assistants supporting front desk operations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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