Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Time Off
Paid holidays
Parental leave
employee discount
Job Description
America's Best is a prominent optical retailer across the United States and a key brand under National Vision, one of the nation's largest optical retail companies. With an expanding network of 1000 stores and growing, America's Best is committed to combining quality eyewear and comprehensive eye care services in a single convenient location at an affordable price point. Each store serves as a trusted hub for vision health and customer satisfaction, aiming to make eye care and eyewear accessible and affordable for everyone. The brand's mission aligns with National Vision's core belief that everyone deserves the ability to see their... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Experience in receptionist or similar role preferred
- Ability to follow safety and operational protocols
- Effective communication skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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