Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a celebrated part of National Vision, one of the largest optical retailers in the United States. With more than 1000 stores nationwide, America's Best expertly combines eyewear and eye care services to provide customers with a complete and affordable optical experience. This commitment to quality and accessibility is embodied in each location, where customers can expect expert eye care and an extensive selection of eyewear at unbeatable prices. The brand's ongoing expansion highlights its strong market presence and dedication to delivering exceptional vision solutions. For those interested in learning more about the brand, resources like AmericasBest.com offer... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Ability to handle multiple phone lines
- Effective communication skills
- Ability to provide courteous and prompt service
- Understanding of managed care plans is a plus
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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