Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a leading optical retailer operating under the umbrella of National Vision, one of the largest optical retail chains in the United States. With a growing presence of over 1,000 stores nationwide, America's Best is dedicated to delivering a unique combination of eyewear and eye care services in one convenient location at an affordable price. The company prides itself on making quality eye care accessible and affordable for all individuals, emphasizing the belief that everyone deserves to see their best to live their best life. America's Best stores serve as a vital resource for communities, providing comprehensive vision... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Availability for more morning shifts and some evening shifts
- Experience as a receptionist or front office representative preferred but not required
- 0-2 years related experience or training preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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