Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Plan
Flexible spending account
Paid Personal Time Off
paid company holidays
employee eyewear discount
Job Description
America's Best is a well-established brand under the umbrella of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to experience robust growth, now boasting over 1000 store locations nationwide. Each store is designed to combine key elements of the optical experience by offering both eyewear products and comprehensive eye care services all under one roof at an affordable price point. National Vision is committed to making quality eye care and eyewear accessible and affordable for everyone, allowing customers to see better and live better lives. The America’s Best stores serve as... Show More
Job Requirements
- High school diploma or equivalent
- Experience as a receptionist, front office representative or similar role preferred
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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