Front Desk Receptionist (2-3 Month) - $20/Hr

Our client is a reputable Family Services Organization based in Atlanta, GA dedicated to providing supportive, compassionate, and trauma-informed care to children and families navigating complex social, emotional, and legal challenges. As an established entity in the social services sector, this organization plays a critical role in the community by supporting families and children aged approximately 5 to 17 years through a variety of therapeutic, forensic, and advocacy services. The facility offers a safe and welcoming environment designed to help families feel comfortable and supported during difficult times.

This opportunity is a 2-3 month contract position offering onsite work, averaging 32 hours per week with occasional Fridays needed. The role of Front Desk Receptionist is essential to the smooth functioning of the facility and acts as the first point of contact for all families and visitors entering the premises. This position requires an individual with strong interpersonal skills, organizational abilities, and a high level of professionalism, as it involves managing the security of the front entrance, assisting with client check-in, and supporting families during their visits.

The Front Desk Receptionist will be responsible for ensuring a calm, safe, and welcoming atmosphere in the waiting room by offering comfort items such as toys, television, bottled water, and quiet activities designed specifically for children while they wait for appointments. Occasionally, the receptionist may assist with supervising children under circumstances when parents or guardians are meeting with staff. Duties also include answering and transferring phone calls, providing clerical support like scanning, filing, copying, and organizing paperwork, and maintaining overall front desk and waiting room organization. Utilizing Microsoft Outlook and internal scheduling systems is key to staying aware of appointment times and communicating effectively with therapists, forensic interviewers, and advocates.

The ideal candidate will possess prior receptionist, administrative assistant, or client coordination experience, ideally within healthcare, nonprofit, counseling, pediatric, or family services environments. Equally important is the ability to demonstrate professionalism, empathy, and emotional maturity in a trauma-informed setting, as well as comfort interacting with children and families facing sensitive or stressful situations. The candidate must be dependable, organized, adaptable to changing schedules, and capable of working independently following training.

Because of the sensitive nature of the work, the position requires successful completion of additional background screenings including DHS/GBI fingerprinting. Candidates must be comfortable and dedicated to supporting the unique needs of children and families in vulnerable circumstances. This role provides an excellent opportunity for someone looking to make a meaningful impact in a rewarding social service environment while developing administrative and client interaction experience.