Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Savings
Flex Spending Account
Paid Time Off
Parental leave
employee eyewear discount
overtime pay
Job Description
America's Best, a part of National Vision, is one of the largest optical retailers in the United States with over 1,000 stores nationwide and growing. The company is renowned for combining comprehensive eye care services with affordable eyewear, providing customers with an excellent experience in both vision health and fashionable eyewear at a single low price point. As a leader in the optical retail industry, America's Best continues to expand, driven by the mission to make quality eye care and eyewear more accessible and affordable to everyone. The company prides itself on its commitment to customer satisfaction, affordability, and accessibility, establishing a strong presence in the optical market.
National Vision, the parent company of America's Best, believes that everyone deserves to see their best to live their best. This commitment influences every aspect of their operations, from the quality of their products and services to the welcoming and supportive environment they cultivate for employees and customers alike. With a strong emphasis on professional growth, internal promotions, and career advancement, National Vision provides a work culture that values employee development and training, ensuring staff members have access to educational resources that help them thrive in their roles.
The Receptionist role at America's Best is a key position that acts as the face of the store. Receptionists are responsible for welcoming customers warmly and professionally, maintaining organized patient records, and ensuring smooth scheduling and flow of appointments. This role is crucial for keeping operations running efficiently and offering exceptional service, both over the phone and in person. Receptionists are expected to uphold all safety protocols while delivering prompt and courteous assistance. They manage multiple phone lines, handle managed care plans, and provide basic information to customers to support an outstanding experience. This role requires strong organizational skills, a friendly and approachable demeanor, and a commitment to customer service excellence.
One of the distinctive benefits of this role is the schedule advantage, with America's Best stores being closed every Sunday, giving employees a guaranteed day off each week. The company supports its employees with competitive pay, bonus opportunities, and a comprehensive benefits package that includes health and dental insurance, 401k retirement savings, flexible spending accounts, generous paid time off, parental leave, employee eyewear discounts, and overtime pay when applicable. Training programs and access to educational courses are also available, underscoring the company’s focus on professional growth and career fulfillment.
In summary, a career as a Receptionist at America's Best offers more than just a job—it provides an opportunity to be part of a respected national brand committed to quality eye care and customer service excellence. Employees benefit from a supportive team environment, ongoing professional development, and a robust benefits package that promotes work-life balance and long-term career success. Those who join America's Best can expect a dynamic work environment where they can help customers see their best while advancing their own careers in the optical industry.
National Vision, the parent company of America's Best, believes that everyone deserves to see their best to live their best. This commitment influences every aspect of their operations, from the quality of their products and services to the welcoming and supportive environment they cultivate for employees and customers alike. With a strong emphasis on professional growth, internal promotions, and career advancement, National Vision provides a work culture that values employee development and training, ensuring staff members have access to educational resources that help them thrive in their roles.
The Receptionist role at America's Best is a key position that acts as the face of the store. Receptionists are responsible for welcoming customers warmly and professionally, maintaining organized patient records, and ensuring smooth scheduling and flow of appointments. This role is crucial for keeping operations running efficiently and offering exceptional service, both over the phone and in person. Receptionists are expected to uphold all safety protocols while delivering prompt and courteous assistance. They manage multiple phone lines, handle managed care plans, and provide basic information to customers to support an outstanding experience. This role requires strong organizational skills, a friendly and approachable demeanor, and a commitment to customer service excellence.
One of the distinctive benefits of this role is the schedule advantage, with America's Best stores being closed every Sunday, giving employees a guaranteed day off each week. The company supports its employees with competitive pay, bonus opportunities, and a comprehensive benefits package that includes health and dental insurance, 401k retirement savings, flexible spending accounts, generous paid time off, parental leave, employee eyewear discounts, and overtime pay when applicable. Training programs and access to educational courses are also available, underscoring the company’s focus on professional growth and career fulfillment.
In summary, a career as a Receptionist at America's Best offers more than just a job—it provides an opportunity to be part of a respected national brand committed to quality eye care and customer service excellence. Employees benefit from a supportive team environment, ongoing professional development, and a robust benefits package that promotes work-life balance and long-term career success. Those who join America's Best can expect a dynamic work environment where they can help customers see their best while advancing their own careers in the optical industry.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service and organizational skills required
- Ability to handle multiple phone lines
- Ability to follow safety protocols
- Effective communication skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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