Front Desk Receptionist

Four Seasons is a globally renowned luxury hotel and resort company, recognized for delivering exceptional guest experiences powered by a dedicated and passionate team. The company prides itself on fostering a world-class employee experience and company culture where individuals are encouraged to grow personally and professionally. At Four Seasons, respect and genuine care are central to the values embraced by every team member, creating memorable impressions for guests that last a lifetime. Whether interacting with guests, residents, or partners, Four Seasons ensures hospitality excellence through commitment, authenticity, and luxury service standards.

Our property, Four Seasons Hotel Chicago, is a vibrant icon situated steps away from the Magnificent Mile and offers sophisticated accommodations with 345 elegant rooms and suites, complemented by a luxury spa. It recently went through a transformative refresh, especially in its dining venues where the restaurant and bar, Adorn, offer a rich experience capturing the essence of Chicago through inspired food, signature craft cocktails, exceptional wine selections, art, and music. The hotel is celebrated by travelers globally, ranking as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World.

The role of the Front Desk Receptionist is integral as the initial point of contact welcoming guests, ensuring a smooth and exceptional check-in and check-out experience. This position requires handling diverse guest needs professionally and courteously while upholding Four Seasons service excellence. Responsibilities include managing guest inquiries about hotel amenities and services, responding swiftly to requests, and resolving any issues to elevate guest satisfaction. The Front Desk Receptionist plays a key role in creating a personalized and warm environment that reflects the high standards of luxury hospitality that Four Seasons is known for.

We are looking for an individual who has at least one year of experience in a luxury hotel or a similar environment and possesses excellent communication and interpersonal skills. Cross-cultural sensitivity and an orientation towards customer service are important attributes for this role, emphasizing the importance of understanding guest preferences and delivering tailored experiences.

Working at Four Seasons Hotel Chicago means joining a team that values inclusivity, diversity, and opportunity. The company offers competitive compensation, ranging from $24.36 to $25.86 per hour, and a comprehensive benefits package including medical, dental, vision, retirement plans, and paid time off. Extensive learning and development programs are in place to support career growth. Employees enjoy an energizing culture that encourages being one's true self and offers unique perks such as employee discounts, complimentary dry cleaning for uniforms, and exclusive travel programs.

This is a full-time position with flexibility to work early mornings, evenings, weekends, and holidays. Candidates must have valid work authorization for the U.S. Four Seasons Hotel Chicago is an equal opportunity employer committed to affirmative action and inclusive hiring practices. If you are passionate about luxury hospitality and delivering unparalleled guest experiences, consider applying to become part of an award-winning team recognized globally for excellence.