Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $30.39
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Employee Discounts
Free Meals
Job Description
Four Seasons is a globally recognized luxury hospitality company renowned for its exceptional service and commitment to creating unforgettable experiences for its guests. Powered by a dedicated and passionate team, Four Seasons fosters a culture that emphasizes continual personal and professional growth, mutual respect, and genuine care for every individual they interact with. The company operates numerous prestigious properties around the world, each distinguished by a focus on luxury, comfort, and personalized attention. This commitment to excellence extends to every facet of the company, from guest services to employee experience, creating a harmonious environment where both guests and team members thrive. The Four Seasons brand is synonymous with high standards, innovation, and a heartfelt approach to hospitality, driven by a philosophy that treating each other with kindness and respect results in memorable, personal connections.
Four Seasons Hotel Silicon Valley exemplifies the brand's core values by combining sophisticated design with innovative hospitality at the heart of one of the world's most dynamic and influential regions. Known for its prime location in Silicon Valley, this property offers guests a unique blend of artful sophistication and local cultural experiences, alongside world-class amenities. Its modern business hub atmosphere caters to discerning travelers, including tech professionals, sports enthusiasts, and cultural explorers, ensuring a memorable urban getaway. The hotel showcases culinary craftsmanship, lifestyle-focused amenities, and a commitment to personalized service that continuously sets it apart.
The Front Desk Receptionist role at Four Seasons Hotel Silicon Valley is integral to delivering the luxurious, warm, and efficient guest experience the brand is famous for. This position involves being the first point of contact for guests, providing a welcoming environment, managing reservations, coordinating check-in and check-out processes, and assisting with inquiries to ensure a seamless stay. The receptionist plays a crucial role in maintaining the smooth operation of the front office, balancing financial transactions, handling inquiries and requests with grace and professionalism, and utilizing various computer systems to manage guest information effectively. This role requires excellent communication skills, attention to detail, and the capacity to multitask in a fast-paced setting, all while embodying the Four Seasons commitment to exceptional hospitality.
Employees in this role can expect to be part of a supportive team devoted to delivering outstanding service and fostering career growth within a global luxury hospitality network. The position offers an hourly wage of $30.39 and a comprehensive benefits package that includes medical, dental, and vision insurance, retirement plans with company matching, and numerous employee perks such as complimentary stays at Four Seasons locations worldwide, free employee meals, and more. Working at Four Seasons Hotel Silicon Valley provides an opportunity to connect not only with guests but with a dynamic community of hospitality professionals dedicated to making a lasting impression in one of the world's leading luxury hotel brands.
Four Seasons Hotel Silicon Valley exemplifies the brand's core values by combining sophisticated design with innovative hospitality at the heart of one of the world's most dynamic and influential regions. Known for its prime location in Silicon Valley, this property offers guests a unique blend of artful sophistication and local cultural experiences, alongside world-class amenities. Its modern business hub atmosphere caters to discerning travelers, including tech professionals, sports enthusiasts, and cultural explorers, ensuring a memorable urban getaway. The hotel showcases culinary craftsmanship, lifestyle-focused amenities, and a commitment to personalized service that continuously sets it apart.
The Front Desk Receptionist role at Four Seasons Hotel Silicon Valley is integral to delivering the luxurious, warm, and efficient guest experience the brand is famous for. This position involves being the first point of contact for guests, providing a welcoming environment, managing reservations, coordinating check-in and check-out processes, and assisting with inquiries to ensure a seamless stay. The receptionist plays a crucial role in maintaining the smooth operation of the front office, balancing financial transactions, handling inquiries and requests with grace and professionalism, and utilizing various computer systems to manage guest information effectively. This role requires excellent communication skills, attention to detail, and the capacity to multitask in a fast-paced setting, all while embodying the Four Seasons commitment to exceptional hospitality.
Employees in this role can expect to be part of a supportive team devoted to delivering outstanding service and fostering career growth within a global luxury hospitality network. The position offers an hourly wage of $30.39 and a comprehensive benefits package that includes medical, dental, and vision insurance, retirement plans with company matching, and numerous employee perks such as complimentary stays at Four Seasons locations worldwide, free employee meals, and more. Working at Four Seasons Hotel Silicon Valley provides an opportunity to connect not only with guests but with a dynamic community of hospitality professionals dedicated to making a lasting impression in one of the world's leading luxury hotel brands.
Job Requirements
- One to two years previous front office experience in luxury hotels preferred
- Proficiency in reading, writing, and oral English
- Must be flexible with schedule, able to work weekdays, weekends, holidays, and evenings
- Must provide work authorization document, proof of eligibility to work in the United States of America
Job Qualifications
- One to two years previous front office experience in luxury hotels preferred
- Proficiency in reading, writing, and oral English
- Flexibility to work weekdays, weekends, holidays, and evenings
- Strong customer service skills
- Ability to use multiple computer systems simultaneously
- Effective communication skills
- Ability to work as part of a team and independently
- Professional and courteous demeanor
Job Duties
- Check in guests in an efficient and friendly manner using guest names when possible
- Assure guests are assigned requested room types and correct rates are charged
- Check out guests at end of stay, assure guest satisfaction, collect keys, post late charges and present bills
- Settle bills accurately via credit card or cash transactions
- Maintain balanced bank assigned by hotel, make change and exchange foreign currency, reconcile transactions after shifts
- Assist guests with inquiries regarding hotel services, hours, key personnel, events, directions, concierge requests
- Use computer systems for check-ins and check-outs, run daily reports, input reservations, select and block rooms
- Communicate with internal personnel via radio, hotsos, teams and messenger application
- Assist in reservations and phone coverage as needed
- Work with guest services team to manage luggage, deliveries, and special requests
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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