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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $30.39
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Employee Discounts
Free Meals
Job Description
Four Seasons is a globally recognized luxury hospitality company renowned for its exceptional service and commitment to creating unforgettable experiences for its guests. Powered by a dedicated and passionate team, Four Seasons fosters a culture that emphasizes continual personal and professional growth, mutual respect, and genuine care for every individual they interact with. The company operates numerous prestigious properties around the world, each distinguished by a focus on luxury, comfort, and personalized attention. This commitment to excellence extends to every facet of the company, from guest services to employee experience, creating a harmonious environment where both guests and team members... Show More
Job Requirements
- One to two years previous front office experience in luxury hotels preferred
- Proficiency in reading, writing, and oral English
- Must be flexible with schedule, able to work weekdays, weekends, holidays, and evenings
- Must provide work authorization document, proof of eligibility to work in the United States of America
Job Qualifications
- One to two years previous front office experience in luxury hotels preferred
- Proficiency in reading, writing, and oral English
- Flexibility to work weekdays, weekends, holidays, and evenings
- Strong customer service skills
- Ability to use multiple computer systems simultaneously
- Effective communication skills
- Ability to work as part of a team and independently
- Professional and courteous demeanor
Job Duties
- Check in guests in an efficient and friendly manner using guest names when possible
- Assure guests are assigned requested room types and correct rates are charged
- Check out guests at end of stay, assure guest satisfaction, collect keys, post late charges and present bills
- Settle bills accurately via credit card or cash transactions
- Maintain balanced bank assigned by hotel, make change and exchange foreign currency, reconcile transactions after shifts
- Assist guests with inquiries regarding hotel services, hours, key personnel, events, directions, concierge requests
- Use computer systems for check-ins and check-outs, run daily reports, input reservations, select and block rooms
- Communicate with internal personnel via radio, hotsos, teams and messenger application
- Assist in reservations and phone coverage as needed
- Work with guest services team to manage luggage, deliveries, and special requests
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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