Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.50 - $20.00
Work Schedule
Standard Hours
Benefits
competitive salary
Employee Discounts
Training and Development
Positive work environment
opportunities for growth
Job Description
Icon Eye Care is a premier optometry practice located in Bakersfield, CA, dedicated to providing exceptional eye care and personalized service to patients. We pride ourselves on our commitment to quality, comfort, and professionalism, striving to create a welcoming and efficient environment where every patient receives individualized attention and outstanding care. Our team of experienced professionals is passionate about helping patients maintain optimal eye health and providing access to the latest advancements in optical products and services. Icon Eye Care is known for its patient-centered approach, combining expert optometric care with a friendly and supportive atmosphere.
We are currently seeking a motivated, friendly, and reliable Front Desk Staff member to join our dynamic team on a full-time or part-time basis. This role is vital as the first point of contact for our patients, ensuring smooth and efficient operations at the front desk with a focus on exceptional customer service. The position offers a competitive salary based on experience, ranging from $16.50 to $20.00 per hour. This opportunity is perfect for individuals who enjoy working in a fast-paced healthcare environment and have a passion for helping others.
As a Front Desk Staff member at Icon Eye Care, you will play an essential role in managing patient interactions, from greeting and checking in patients to handling appointment scheduling and assisting with insurance verification. Your responsibilities will include managing patient communications through phone calls and emails, supporting the optical department by helping patients select eyewear, and providing clear explanations of frame and lens options along with insurance benefits. Additionally, you will be responsible for cashier duties, processing transactions, and maintaining accurate patient records.
This role demands excellent multitasking skills, strong organizational abilities, and the capacity to work both independently and collaboratively with optometrists and other office staff. You will help create a seamless patient experience by efficiently supporting administrative tasks such as filing, inventory tracking, and ensuring the office remains organized and presentable. Previous experience in customer service or a front desk role is preferred, especially within an optometry office, although comprehensive training will be provided.
Fluency in Spanish is preferred but not required, as it enhances communication within our diverse patient community. Working at Icon Eye Care means joining a positive and collaborative work environment where your contributions are valued. Employees benefit from opportunities for growth, comprehensive training, and employee discounts on eyewear and other optical products. If you are passionate about delivering outstanding service and eager to grow your career in the healthcare industry, we encourage you to apply and become a valued part of the Icon Eye Care team.
We are currently seeking a motivated, friendly, and reliable Front Desk Staff member to join our dynamic team on a full-time or part-time basis. This role is vital as the first point of contact for our patients, ensuring smooth and efficient operations at the front desk with a focus on exceptional customer service. The position offers a competitive salary based on experience, ranging from $16.50 to $20.00 per hour. This opportunity is perfect for individuals who enjoy working in a fast-paced healthcare environment and have a passion for helping others.
As a Front Desk Staff member at Icon Eye Care, you will play an essential role in managing patient interactions, from greeting and checking in patients to handling appointment scheduling and assisting with insurance verification. Your responsibilities will include managing patient communications through phone calls and emails, supporting the optical department by helping patients select eyewear, and providing clear explanations of frame and lens options along with insurance benefits. Additionally, you will be responsible for cashier duties, processing transactions, and maintaining accurate patient records.
This role demands excellent multitasking skills, strong organizational abilities, and the capacity to work both independently and collaboratively with optometrists and other office staff. You will help create a seamless patient experience by efficiently supporting administrative tasks such as filing, inventory tracking, and ensuring the office remains organized and presentable. Previous experience in customer service or a front desk role is preferred, especially within an optometry office, although comprehensive training will be provided.
Fluency in Spanish is preferred but not required, as it enhances communication within our diverse patient community. Working at Icon Eye Care means joining a positive and collaborative work environment where your contributions are valued. Employees benefit from opportunities for growth, comprehensive training, and employee discounts on eyewear and other optical products. If you are passionate about delivering outstanding service and eager to grow your career in the healthcare industry, we encourage you to apply and become a valued part of the Icon Eye Care team.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or front desk role
- Strong communication skills
- Ability to multitask effectively
- Basic computer proficiency
- Ability to work flexible hours
- Reliable and punctual
- Spanish language skills preferred
Job Qualifications
- Previous experience in a customer service or front desk role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive and professional attitude
- Basic computer skills and proficiency in office software
- Knowledge of optical products and services is a plus
- Ability to work well with a team and independently
- Spanish speakers are preferred
Job Duties
- Greet patients warmly and efficiently check them in for their appointments, ensuring all required paperwork is completed and accurate
- Manage patient appointment scheduling, ensuring that the calendar is up-to-date and appointments are booked in a timely manner
- Answer patient calls, emails, and inquiries, providing information regarding services, appointments, and insurance coverage
- Participate in the optical department by helping patients select eyewear, assisting with frame and lens options, and explaining insurance benefits
- Verify and process insurance information, ensuring that claims are filed correctly and patients are informed about their coverage
- Handle patient payments, process transactions, and provide receipts
- Maintain accurate patient records and ensure that all necessary documentation is in place
- Work alongside optometrists and other staff members to provide a seamless patient experience
- Assist with administrative tasks such as filing, inventory tracking, and ensuring that the office is organized and presentable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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