Front Desk Receptionist

Better Together ND is a reputable Community Connect, Free Through Recovery, and 1915(i) service provider dedicated to offering comprehensive care coordination, peer support, and recovery services for residents in the State of North Dakota. Operating with a mission to enhance the quality of life for individuals seeking recovery and support, Better Together ND emphasizes personalized care tailored to meet each participant's unique needs. This organization proudly stands as a meaningful resource in the Fargo community by providing compassionate and professional assistance, fostering an inclusive and supportive environment where clients feel valued and understood.

Better Together ND's downtown Fargo office is currently seeking a highly organized and compassionate Receptionist to become the welcoming face of their facility. This full-time position plays a vital role in the day-to-day functionality of the office and serves as a critical touchpoint for participants looking to enroll in or utilize services. The Receptionist will be responsible for managing front desk operations, facilitating participant enrollment, providing assistance and information, and maintaining a professional and inviting environment. With a starting pay rate of $20.00 per hour, this role offers a rewarding opportunity to engage directly with the community and support individuals on their journey to recovery.

In this role, the Receptionist will enhance the participant experience by assisting with program applications, answering inquiries in a courteous and helpful manner, and ensuring timely communication between participants and staff members, such as Care Coordinators and Peer Support personnel. Additionally, the position requires managing incoming phone calls, maintaining the reception and common areas, and overseeing office supply inventories. Strong organizational skills and an unwavering attention to detail are essential in handling participant paperwork and confidential information with the utmost discretion.

Ideal candidates will possess prior experience in reception, administrative, or customer service settings and demonstrate exceptional interpersonal and communication skills. The ability to work in a fast-paced environment while maintaining professionalism and a friendly demeanor is critical. Proficiency with basic office equipment, such as telephone systems, computers, and printers, is required, alongside a commitment to upholding participant confidentiality.

Working at Better Together ND means joining a dedicated team committed to making a tangible difference in the community. The supportive work environment located in the heart of downtown Fargo offers the opportunity to be the first point of contact for individuals striving to take positive steps forward in their lives. This role is perfect for someone who values meaningful work and is passionate about community service and recovery support.