Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k) matching
flexible schedule
Paid Time Off
Job Description
Genesis Orthopedics & Sports Medicine is a dedicated healthcare provider specializing in advanced orthopedic and sports medicine care. With a clear mission to improve the quality of life for every patient, Genesis offers personalized service that attends not only to the physical needs but also the emotional well-being of each individual. The practice is known for building lasting relationships grounded in compassion, excellence, humility, faith, and passion. These core values drive the team toward delivering exceptional patient experiences and outcomes. Genesis is committed to maintaining a standard of excellence that has earned it an impeccable reputation in the community. Their team approach ensures comprehensive care that strives to get patients back to their optimal health and activity level as quickly and thoroughly as possible.
The role of Front Desk Receptionist at Genesis is a full-time, in-person position based primarily at the St. Charles location, although flexibility is required to work at different sites temporarily depending on practice needs. This pivotal position requires a dynamic and responsible individual to join the clinical team and provide essential clerical and administrative support to streamline clinic operations. The receptionist will play an integral role in greeting and assisting patients in alignment with the practice's foundational mission and values, ensuring smooth patient check-in, documentation accuracy, and payment procedures. This fast-paced role demands strong organizational skills, multitasking ability, and excellent communication, particularly in collaborating with both on-site clinical staff and off-site teams to facilitate efficient patient flow and appointment management. Moreover, the receptionist will be entrusted with managing patient records, maintaining a professional and welcoming front desk environment, and supporting additional administrative tasks as needed. This opportunity is well-suited for a proactive professional eager to contribute to a healthcare team focused on holistic patient care and outstanding service.
The role of Front Desk Receptionist at Genesis is a full-time, in-person position based primarily at the St. Charles location, although flexibility is required to work at different sites temporarily depending on practice needs. This pivotal position requires a dynamic and responsible individual to join the clinical team and provide essential clerical and administrative support to streamline clinic operations. The receptionist will play an integral role in greeting and assisting patients in alignment with the practice's foundational mission and values, ensuring smooth patient check-in, documentation accuracy, and payment procedures. This fast-paced role demands strong organizational skills, multitasking ability, and excellent communication, particularly in collaborating with both on-site clinical staff and off-site teams to facilitate efficient patient flow and appointment management. Moreover, the receptionist will be entrusted with managing patient records, maintaining a professional and welcoming front desk environment, and supporting additional administrative tasks as needed. This opportunity is well-suited for a proactive professional eager to contribute to a healthcare team focused on holistic patient care and outstanding service.
Job Requirements
- High school diploma or equivalent
- 2 years of experience in a front desk or customer service role, ideally in a medical office
- Fluency in English
- Ability to communicate effectively and multitask
- Willingness to work full-time, day shift, Monday to Friday
- Flexibility to work at different practice locations
- Professional demeanor and strong interpersonal skills
Job Qualifications
- High school diploma or equivalent
- 2 years of experience in a front desk or customer service role, ideally in a medical office
- Fluency in English
- Effective communication and organizational skills
- Ability to multitask in a fast-paced environment
- Associate degree or relevant training preferred
- Fluency in Spanish preferred
Job Duties
- Greet and assist patients upon arrival in accord with the practice's mission and values
- Ensure patients are ready to be checked in regarding prior authorizations, updated and accurate Guarantor accounts, all check-in paperwork completed prior to rooming the patient, and the like
- Collect co-payments and self-pay balances as well as other billing tasks
- Collaborate with both the on-site clinical team to drive efficient clinic throughput and off-site teams as needed
- Schedule and confirm appointments and follow up visits at practice locations
- Manage patient records and documentation
- Maintain a clean and organized front desk area
- Assist clinical staff with additional administrative tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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