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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k) matching
flexible schedule
Paid Time Off
Job Description
Genesis Orthopedics & Sports Medicine is a dedicated healthcare provider specializing in advanced orthopedic and sports medicine care. With a clear mission to improve the quality of life for every patient, Genesis offers personalized service that attends not only to the physical needs but also the emotional well-being of each individual. The practice is known for building lasting relationships grounded in compassion, excellence, humility, faith, and passion. These core values drive the team toward delivering exceptional patient experiences and outcomes. Genesis is committed to maintaining a standard of excellence that has earned it an impeccable reputation in the community. Their... Show More
Job Requirements
- High school diploma or equivalent
- 2 years of experience in a front desk or customer service role, ideally in a medical office
- Fluency in English
- Ability to communicate effectively and multitask
- Willingness to work full-time, day shift, Monday to Friday
- Flexibility to work at different practice locations
- Professional demeanor and strong interpersonal skills
Job Qualifications
- High school diploma or equivalent
- 2 years of experience in a front desk or customer service role, ideally in a medical office
- Fluency in English
- Effective communication and organizational skills
- Ability to multitask in a fast-paced environment
- Associate degree or relevant training preferred
- Fluency in Spanish preferred
Job Duties
- Greet and assist patients upon arrival in accord with the practice's mission and values
- Ensure patients are ready to be checked in regarding prior authorizations, updated and accurate Guarantor accounts, all check-in paperwork completed prior to rooming the patient, and the like
- Collect co-payments and self-pay balances as well as other billing tasks
- Collaborate with both the on-site clinical team to drive efficient clinic throughput and off-site teams as needed
- Schedule and confirm appointments and follow up visits at practice locations
- Manage patient records and documentation
- Maintain a clean and organized front desk area
- Assist clinical staff with additional administrative tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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