Front Desk Receptionist

Brevard Cosmetic Surgery Group, also known as BCSG, is a leading provider of cosmetic surgery and aesthetic services, offering patients a refined and personalized experience. The practice is dedicated to creating an environment where every patient feels genuinely cared for, from the initial consultation through post-treatment follow-up. BCSG prides itself on a culture that emphasizes lifestyle, family, and mutual respect, which has resulted in exceptionally low employee turnover and a team that works harmoniously together. This commitment to employee satisfaction and patient care makes BCSG a standout establishment in the medical aesthetics industry.

The role available is for a Front Desk Patient Relations Specialist, a position that goes beyond traditional front desk duties. This concierge-level role demands warmth, professionalism, and elevated service skills to ensure every patient interaction is memorable and positive. The individual will be the first and last impression patients receive, setting the tone for their entire experience at the practice. Responsibilities include welcoming patients warmly, managing scheduling and patient flow efficiently, and handling financial transactions with accuracy and clarity. This role calls for a poised and attentive presence, with a focus on creating a seamless, high-touch check-in and check-out experience.

In addition to operational tasks, the Specialist will anticipate patient needs, navigate sensitive situations with empathy and discretion, and maintain calm and organization even during fast-paced periods. The position requires collaboration with providers and staff to ensure a smooth patient journey from start to finish. Ideal candidates are naturally engaging, passionate about hospitality-level customer service, emotionally intelligent, and skilled at multitasking without losing attention to detail. While experience in hospitality, luxury service, medical aesthetics, or high-end customer service is preferred, it is not mandatory for the right personality.

This role offers the rare opportunity to join a thriving team with low turnover in a supportive, family-oriented practice culture. The pay ranges from $17.00 to $20.00 per hour, and the position is based in person. Benefits include health insurance and paid time off, reinforcing BCSG's commitment to employee well-being and work-life balance. The Front Desk Patient Relations Specialist is an essential part of delivering the exceptional, patient-centered experience that defines Brevard Cosmetic Surgery Group.