Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Birthday Paid Day Off
Employee assistance program
Job Description
Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida, known for its rapid expansion and commitment to delivering high-quality, accessible care to diverse patient populations. Established as a leader in mental health service delivery, Elite DNA offers a comprehensive range of therapeutic services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy, all designed to meet the unique needs of children, adults, and families within the community. The organization prides itself on pioneering a care coordination approach that matches patients with ideal services and providers before direct care, ensuring personalized and effective treatment pathways.
With a team culture anchored in integrity and compassion, Elite DNA fosters an environment where employees are supported professionally and encouraged to grow alongside the organization’s mission of improving lives through mental health care. The company’s collaborative atmosphere and dedication to excellence make it an employer of choice for professionals passionate about making a meaningful impact in mental health service delivery.
The role of Front Desk Receptionist at the Cape Coral office is pivotal in creating a positive first impression and ensuring the smooth operation of daily administrative functions. This full-time position demands strong interpersonal skills as the receptionist is responsible for welcoming patients and visitors, scheduling appointments, handling phone communications, managing patient registrations, and processing payments. Additionally, the receptionist supervises receptionist staff, oversees patient flow coordination alongside clinical team members, and follows up on no-show appointments to maintain clinic efficiency.
This position requires a friendly and approachable demeanor, the ability to multitask in a fast-paced environment, and proficiency with office technology including Microsoft Office and standard medical office equipment. A bilingual skill in Spanish is preferred to better serve Florida's diverse patient population. The Front Desk Receptionist not only supports the clinical team but embodies the organization’s mission by treating all patients with kindness, dignity, and respect.
Elite DNA offers competitive compensation and a comprehensive benefits package featuring medical, dental, and vision insurance, life insurance, paid time off with anniversary incentives, an extra paid day off for birthdays, and an Employee Assistance Program. As a member of the Elite DNA team, employees gain access to career growth opportunities and a supportive work culture that empowers staff to enhance service delivery and patient experience.
With a team culture anchored in integrity and compassion, Elite DNA fosters an environment where employees are supported professionally and encouraged to grow alongside the organization’s mission of improving lives through mental health care. The company’s collaborative atmosphere and dedication to excellence make it an employer of choice for professionals passionate about making a meaningful impact in mental health service delivery.
The role of Front Desk Receptionist at the Cape Coral office is pivotal in creating a positive first impression and ensuring the smooth operation of daily administrative functions. This full-time position demands strong interpersonal skills as the receptionist is responsible for welcoming patients and visitors, scheduling appointments, handling phone communications, managing patient registrations, and processing payments. Additionally, the receptionist supervises receptionist staff, oversees patient flow coordination alongside clinical team members, and follows up on no-show appointments to maintain clinic efficiency.
This position requires a friendly and approachable demeanor, the ability to multitask in a fast-paced environment, and proficiency with office technology including Microsoft Office and standard medical office equipment. A bilingual skill in Spanish is preferred to better serve Florida's diverse patient population. The Front Desk Receptionist not only supports the clinical team but embodies the organization’s mission by treating all patients with kindness, dignity, and respect.
Elite DNA offers competitive compensation and a comprehensive benefits package featuring medical, dental, and vision insurance, life insurance, paid time off with anniversary incentives, an extra paid day off for birthdays, and an Employee Assistance Program. As a member of the Elite DNA team, employees gain access to career growth opportunities and a supportive work culture that empowers staff to enhance service delivery and patient experience.
Job Requirements
- High school graduate or GED
- formal training from a vocational school in lieu of a diploma
- one year of medical or similar office experience
- ability to work in a fast-paced office environment
- ability to operate office equipment including computers and copiers
- ability to type at least 35 wpm
- strong interpersonal and communication skills
- ability to multitask effectively
- friendly personality with desire to work with the public
- ability to lift or move up to 15 lbs
- attention to detail
- ability to stand or sit for prolonged periods
- good sensory skills such as visual acuity and hearing
- willingness to treat patients with kindness and consideration
- must believe in healthcare dignity for all
Job Qualifications
- High school graduate or GED, formal vocational training accepted in lieu of diploma, at least one year of medical or similar office experience, proficiency with office equipment and computers, strong interpersonal and communication skills, ability to multitask in a fast-paced environment, knowledge of medical terminology and triage procedures preferred, bilingual Spanish language skills preferred, ability to relate to diverse populations with dignity and respect, commitment to healthcare with dignity for all
Job Duties
- Welcome patients as they contact the center personally or by telephone and explain services, schedule appointments, direct walk-in patients and emergencies as per policies, answer and route incoming calls, register patients and collect all documentation, generate required patient documents ensuring completeness, verify patient insurance coverage and compute charges, collect deposits or co-pays prior to service, inform patients of outstanding balances and collect payments, work closely with providers and medical staff to ensure smooth patient flow, call and remind patients of appointments, follow up on no-show patients daily, communicate patient problems or complaints to clinic manager, demonstrate strong sensory and physical abilities necessary for duties, collaborate with clinic managers for patient follow-up, exhibit good speaking and listening skills, maintain knowledge of computer systems and Microsoft Office, understand community-based organizations, promote and believe in Elite DNA's mission, work bilingually in Spanish if possible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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