Front Desk Receptionist

Princeton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off

company holidays

Parental leave

employee eyewear discount

overtime pay

Job Description

America's Best is a leading optical retail brand that operates as part of National Vision, one of the largest optical retailers in the United States. The company continues to expand rapidly with over 1,000 stores nationwide, providing a seamless blend of eyewear and eye care services at an affordable price point. America's Best is committed to helping individuals see their best to live their best lives, making quality eye care and eyewear accessible and affordable for all customers. Known for its focus on customer satisfaction and quality service, America’s Best offers a friendly and supportive workplace culture that encourages personal and professional growth.

As a receptionist at America's Best, you will serve as the welcoming face of the store. This role is vital to the smooth operation of daily activities, acting as the first point of contact for customers and providing exceptional service both in person and over the phone. Receptionists play an integral role by managing patient records, facilitating appointment schedules, and ensuring that customer interactions are positive and efficient. This position not only enhances customer experience but also supports the entire store’s operational workflow. The role offers a unique opportunity for individuals who are organized, customer-service oriented, and eager to contribute to a dynamic retail environment.

This part-time or full-time role provides the benefit of having Sundays off, with the store closed every Sunday, offering a consistent day of rest each week. The organization values work-life balance along with comprehensive benefits that include competitive pay, bonus opportunities, and a variety of health and wellness benefits. Employee development is highly emphasized, with access to training programs and educational courses designed to foster career advancement within the company. Receptions at America’s Best enjoy working in a collaborative environment with ongoing support and opportunities for promotion, making it an attractive employment option for individuals seeking a stable and fulfilling career path in retail and customer service.

Job Requirements

High school diploma or equivalent
0-2 years related experience or training preferred
strong customer service skills required
strong organizational skills required
experience handling multiple phone lines preferred

Job Qualifications

Experience as a receptionist, front office representative or similar role preferred but not required
0-2 years related experience or training preferred
experience handling multiple phone lines preferred
strong customer service skills required
strong organizational skills required
high school diploma or equivalent

Job Duties

Ensure high quality customer service while following all safety protocols
ensure a smooth flow of customers through the store
answer, screen, and forward incoming phone calls in accordance with National Vision protocol
process and understand managed care plans and obtain information from insurance companies as needed
provide customers basic and accurate information
schedule and confirm appointments, follow-up visits and classes
file all patient records daily and pull patient files for the next day's appointments
check order status and notify customers when orders are in or of any delays
keep reception area tidy and presentable with all necessary materials
receive, sort, distribute daily mail and deliveries and maintain inventory of office supplies
participate in regularly scheduled mandatory communication meetings