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Front Desk Receptionist

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
401k Retirement Savings
Flex Spending Account
Paid Time Off
company holidays
Parental leave
employee eyewear discount
overtime pay

Job Description

America's Best is a leading optical retail brand that operates as part of National Vision, one of the largest optical retailers in the United States. The company continues to expand rapidly with over 1,000 stores nationwide, providing a seamless blend of eyewear and eye care services at an affordable price point. America's Best is committed to helping individuals see their best to live their best lives, making quality eye care and eyewear accessible and affordable for all customers. Known for its focus on customer satisfaction and quality service, America’s Best offers a friendly and supportive workplace culture that encourages personal... Show More

Job Requirements

  • High school diploma or equivalent
  • 0-2 years related experience or training preferred
  • strong customer service skills required
  • strong organizational skills required
  • experience handling multiple phone lines preferred

Job Qualifications

  • Experience as a receptionist, front office representative or similar role preferred but not required
  • 0-2 years related experience or training preferred
  • experience handling multiple phone lines preferred
  • strong customer service skills required
  • strong organizational skills required
  • high school diploma or equivalent

Job Duties

  • Ensure high quality customer service while following all safety protocols
  • ensure a smooth flow of customers through the store
  • answer, screen, and forward incoming phone calls in accordance with National Vision protocol
  • process and understand managed care plans and obtain information from insurance companies as needed
  • provide customers basic and accurate information
  • schedule and confirm appointments, follow-up visits and classes
  • file all patient records daily and pull patient files for the next day's appointments
  • check order status and notify customers when orders are in or of any delays
  • keep reception area tidy and presentable with all necessary materials
  • receive, sort, distribute daily mail and deliveries and maintain inventory of office supplies
  • participate in regularly scheduled mandatory communication meetings

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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