Front Desk Receptionist

Burlington, VT, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Standard Hours

Benefits

competitive pay

on-site parking

Paid Time Off

Dental Insurance

Vision Insurance

Health Insurance

Retirement plan options

Employee Discounts

Paid holidays

Paid parental leave

Gym membership discount

short term disability

long term disability

Job Description

Evergreen Family Health is a dedicated healthcare provider located in Williston, Vermont, committed to delivering exceptional patient care and fostering a supportive environment for both patients and employees. As a community-focused practice, Evergreen Family Health emphasizes collaboration among clinical and administrative teams to enhance the overall experience for every individual who walks through their doors. The organization prides itself on being highly invested in the health and well-being of its patients, as well as the professional growth and satisfaction of its staff. This commitment to excellence creates a workplace culture centered around compassion, respect, and continuous improvement, making Evergreen Family Health a premier choice for healthcare professionals seeking meaningful and impactful work in the medical support field.

The Medical Support Specialist role at Evergreen Family Health is essential to the smooth operation of the clinic and serves as the initial point of contact for patients. This position requires a compassionate and professional individual who acts as a strong patient advocate while managing scheduling and administrative responsibilities that promote office efficiency and patient satisfaction. The Specialist’s duties span a broad range of tasks, including answering phones, scheduling appointments according to established guidelines, directing communication within the clinic, and maintaining confidentiality with patient records in strict accordance with privacy policies.

Offering a competitive pay range of $19 to $21 per hour based on experience, this role also provides opportunities for cross training between clinical and administrative teams, allowing for skill development and career growth tailored to individual interests. Additional benefits include convenient on-site parking, paid time off structured to support work-life balance, dental and vision insurance, generous health insurance coverage with employer contributions, retirement plan options, employee discounts for services at Evergreen, paid holidays, paid parental leave, discounted gym memberships, and both short term and long term disability coverage.

This comprehensive benefits package, along with the chance to be part of a highly respected and caring healthcare provider, makes the Medical Support Specialist position an excellent opportunity for motivated candidates who are eager to contribute to a team dedicated to patient-centered care. Evergreen Family Health fosters an inclusive and welcoming environment where diversity is celebrated, and employees from all backgrounds are encouraged to apply. Accommodation is provided throughout the application process to ensure all candidates have an equal opportunity to join this vibrant community.

By joining Evergreen Family Health, you become part of an organization where your work has a tangible impact on the health outcomes and experiences of patients. This role is ideal for individuals who bring empathy, professionalism, and a commitment to confidentiality and effective communication, all crucial in a fast-paced medical office environment. If you are enthusiastic about delivering exceptional service and supporting both patients and healthcare professionals, the Medical Support Specialist position offers a fulfilling and rewarding career path within a respected healthcare practice.

Job Requirements

High school diploma or equivalent
Previous experience in a medical office or healthcare setting preferred
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Proficiency in Microsoft Office and EMR systems
Ability to maintain patient confidentiality and comply with HIPAA regulations
Ability to work collaboratively with a diverse team
Flexibility to attend meetings and training as required
Reliable and punctual work ethic

Job Qualifications

Ability to maintain strict confidentiality of patient information in accordance with Evergreen Family Health policies
Ability to interact in a professional, effective, and courteous manner with all patients, co-workers, doctors
Ability to communicate clearly orally and in writing
Ability to effectively operate EMR software programs
Ability to operate a variety of Microsoft Office software programs
Ability to attend practice-related meetings, training courses, etc. as they relate to improvements in procedures and practices

Job Duties

Maintains and protects confidentiality of patient information
Answers the telephone in a professional, courteous, hospitable, and helpful manner
Checks patients in and out of the clinic in a professional, courteous, hospitable, and helpful manner
Directs incoming calls to appropriate department
Schedules patient appointments in accordance with the scheduling guidelines established by the Practice Manager and Medical Director
Communicates with the clinical area about patients waiting time and priority of being seen and when physician called out of office during office hours
Reschedules patient appointments at request of patient or in response to change in provider schedule
Performs related work as required
Maintains a neat, pleasant, comfortable, and professional atmosphere for patients and for all who work in the office
Tends to the fax in and out box
Manages consultation referrals from internal and external sources
Processes incoming web encounters from patient portal
Carries out special projects including but not limited to billing and management as directed