Front Desk Receptionist

Brooksby Village by Erickson Senior Living is a prestigious and vibrant senior living community located on a beautiful 90-acre campus in Peabody, Massachusetts, just minutes from Boston. It is part of a broad national network of communities managed by Erickson Senior Living, one of the largest and most respected providers of senior living and healthcare in the United States. The community is dedicated to enhancing the quality of life of its residents by offering a rich, active lifestyle, financial security, and comprehensive health and well-being services. Brooksby Village is designed to be a welcoming environment where seniors can thrive in a supportive, dynamic community. The management team is deeply committed to providing a work atmosphere that fosters growth, learning, and a healthy work-life balance, making it an excellent place for professionals seeking rewarding careers in senior living and healthcare services.

The position offered is a part-time Customer Service Professional role, specifically for evening and weekend shifts. This role is crucial as it serves as the frontline point of contact for residents, staff, and guests, setting the tone for a warm and welcoming experience. The position requires a strong foundation in customer service and administrative abilities, with emphasis on proficient use of Microsoft Office, particularly Excel, and handling multi-line telephone switchboards. The role demands the ability to multitask effectively in a fast-paced environment, ensuring that each visitor's or resident's needs and concerns are addressed efficiently and courteously. This role also involves managing critical administrative tasks such as maintaining organized resident lists, logging packages and mail, coordinating communication, and supporting seamless daily operations.

The compensation for the role ranges from $17 to $20 per hour, commensurate with experience, affirming the value placed on skilled professionals who contribute positively to the community atmosphere. In addition to competitive pay, Brooksby Village provides a culture steeped in diversity, inclusion, equity, and belonging, aligned with the broader mission, vision, and values of Erickson Senior Living. Employees enjoy comprehensive medical, dental, and vision coverage, wellness benefits including personal health coaching and telemedicine options, paid time off, volunteer hours, and a 401k plan with company match. Further, team members benefit from onsite medical centers that provide convenient access to wellness and sick care services and enjoy special discounts at on-site dining venues.

Brooksby Village is also committed to employee development, offering educational assistance, certification reimbursement, and access to a vast online learning library with over 6,000 courses designed to build and enhance professional skills. This role represents an opportunity not only to contribute meaningfully to an exceptional senior living environment but also to grow and advance within a respected and expanding company. Applicants should be prepared to work holidays and must meet all applicable state regulations and requirements.