Front Desk Receptionist

Iowa Orthopedic Center is a distinguished physician-owned orthopedic clinic and surgery center located in central Iowa, dedicated to providing exceptional medical care and innovative orthopedic solutions to patients. Known for its state-of-the-art facility and commitment to cutting-edge medical technology, Iowa Ortho has established itself as a recognized center of excellence in orthopedic care. The center fosters a collaborative and supportive team atmosphere, encouraging both professional growth and continuous learning among its staff. With a focus on compassionate care and clinical excellence, Iowa Ortho prioritizes delivering gold-standard healthcare services to the community it serves. The center aligns its work culture with core values, known as IMPACT values, which stand for Innovation, Motivation, Passion, Accountability, Commitment, and Teamwork. These values reflect the organization's dedication to positive patient outcomes and exceptional service.

The role of Front Desk Receptionist, also referred to as Patient Experience Specialist, plays a crucial part in supporting orthopedic providers by ensuring an efficient and welcoming front desk environment. This role is essential in facilitating smooth patient experiences from the moment they enter the facility. The Front Desk Receptionist acts as the first point of contact for patients, family members, visitors, and co-workers, establishing a positive relationship and reinforcing the center’s commitment to excellent customer service. This position requires the receptionist to handle various secretarial and administrative duties, including managing appointment scheduling systems such as HST and NextGen, processing insurance claims, and assisting with billing tasks.

The role operates on a rotational schedule, requiring availability to work two weeks on 12-hour shifts and one week on 10-hour shifts, with the ability to work Monday through Saturday by rotation. Daily reliable transportation is a must for this position. The responsibilities include welcoming visitors, monitoring lobby activities, answering telephones, updating patient records, collecting co-pays, and maintaining seamless communication across departments. The receptionist must exhibit professionalism, friendliness, and courtesy consistently, maintaining a positive attitude and adapting to procedural changes with openness. The job demands the ability to perform front office functions efficiently and to be a role model for customer service and patient care.

Iowa Orthopedic Center offers a competitive benefit package that includes health and dental insurance, paid time off, paid holidays, 401(k) with company match, profit-sharing, and employee discounts. The organization is committed to fostering a diverse and inclusive workplace culture. Applicants can expect the hiring process to include a criminal background check, education verification, reference checks, and an initial TB test. Overall, this role provides an excellent opportunity for individuals passionate about healthcare administration and patient service to contribute meaningfully to an esteemed orthopedic practice while enjoying professional development and supportive work environment.