Front Desk Receptionist

Iowa Orthopedic Center is a reputable and physician-owned orthopedic clinic and surgery center based in central Iowa, dedicated to providing exceptional medical care with a focus on orthopedic health. Recognized as a center of excellence, Iowa Ortho combines cutting-edge technology with a compassionate and patient-centered approach to healthcare. This privately held practice emphasizes a culture that values innovation, motivation, passion, accountability, commitment, and teamwork, inviting healthcare professionals to contribute meaningfully to enhancing the quality of life for their patients through expert orthopedic treatment and service excellence.

The role of Front Desk Receptionist, also referred to as Patient Experience Specialist, is a pivotal position within Iowa Orthopedic Center, where the candidate will serve as the first point of contact for patients, visitors, and staff. This position directly supports orthopedic providers in delivering high-quality patient care by managing an efficient front desk operation that facilitates smooth and friendly patient experiences. The Front Desk Receptionist is entrusted with executing a variety of secretarial duties and administrative tasks essential for routine patient encounters, including checking in patients, updating insurance and demographic information, and assisting with insurance claims and billing follow-ups.

This is a rotational role involving three weeks of cyclical schedules – two weeks of 12-hour shifts and one week of 10-hour shifts, with availability required Monday through Saturday. Reliable daily transportation is a must to ensure punctuality and consistent attendance. Beyond operational tasks, the role demands strong interpersonal skills to maintain a positive attitude and foster friendly, professional relationships with patients, family members, visitors, and fellow employees. The receptionist is expected to be proficient in office equipment, uphold the clinic’s standards of customer service, and adapt to procedural changes with a positive mindset, serving as a role model for excellence in patient care.

Joining Iowa Ortho means becoming part of a team-oriented environment that supports continuous professional development and career growth opportunities. The practice offers a competitive benefit package including health and dental insurance, paid time off, paid holidays, a 401(k) plan with company match, profit-sharing, employee discounts, and more. The state-of-the-art facility prides itself on embracing the latest advancements in medical technology, creating an innovative and forward-thinking workspace that empowers employees to deliver top-tier healthcare services.

This position not only offers the chance to contribute to a center of orthopedic excellence but also provides a meaningful, rewarding career in a dynamic healthcare setting committed to delivering gold-standard orthopedic care. Candidates joining Iowa Ortho are expected to uphold the organization’s core "IMPACT" values, symbolizing Innovation, Motivation, Passion, Accountability, Commitment, and Teamwork, all of which cultivate a thriving and supportive work culture focused on patient well-being and professional integrity.