Front Desk Receptionist

Sacramento, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.64 - $29.43

Work Schedule

Standard Hours

Benefits

paid bereavement leave

Jury duty leave

Paid holidays

Paid Time Off

Paid sick leave

Flexible Spending Program

Company paid malpractice insurance

Job Description

WellSpace Health is the region's largest Community Health System dedicated to achieving regional health through high quality comprehensive care. The organization is committed to serving everyone, regardless of their background, workplace, or residence, emphasizing inclusivity in healthcare. As a comprehensive care provider, WellSpace delivers integrated services across medical, dental, behavioral health, and supportive programs. It operates a unique Confluence Model that aligns multiple healthcare modalities including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal, Specialty Mental Health programs, and California's second largest 988 Suicide and Crisis Lifeline Center. The organization is fully accredited by the Joint Commission for Ambulatory Care, Behavioral Health, and as a CCBHC and is certified as a Primary Care Medical Home and Behavioral Health Home. Further accreditations include recognition from the American Association of Suicidology and the International Council for Helplines for its crisis programs.

The Front Desk Receptionist role at WellSpace Health's San Juan Center is a vital support position in the Healthcare Delivery Department. Reporting primarily to the Center Manager and the Health Center Supervisor, this full-time, non-exempt position offers a competitive hourly wage ranging from $22.64 to $29.43. The receptionist plays a crucial role in facilitating patient-centered care by managing front desk operations including patient intake, insurance verification, appointment scheduling, and payment posting. They serve as the first point of contact for patients, ensuring they receive a warm, efficient welcome and seamless access to medical, dental, and behavioral health services. Responsibilities extend to processing patient registrations and maintaining up-to-date client files, billing batch scrubbing, and fostering effective communication between health center staff and billing personnel.

In this role, the Front Desk Receptionist is not only expected to handle administrative tasks such as filing, faxing, and maintaining office appearance but also to participate actively in the health center's mission by supporting various operational needs, including mail services and opening/closing duties. Candidates with experience in healthcare settings and billing, familiarity with medical terminology, strong administrative capabilities, and proficiency in Microsoft Office and EHR systems will thrive in this position. Additionally, interpersonal skills, compassion, commitment to serving diverse and underserved populations, and the ability to maintain confidentiality and adhere to HIPAA standards are essential.

WellSpace Health places a strong emphasis on workplace safety and health, adhering to infection control protocols including temperature monitoring, hand washing, masking, and social distancing to protect both staff and patients. The organization values diversity and inclusivity, fostering a work environment free from harassment and discrimination while providing reasonable accommodations to individuals with disabilities. This role is ideal for team players passionate about supporting community health with dedication and professionalism.

Job Requirements

High school diploma or equivalent
One year administrative assistant experience or equivalent
Experience with billing and insurance preferred
Knowledge of medical terminology
Computer literacy in Microsoft Office and database software
CPR or CPR/AED certification
Strong customer service skills
Ability to communicate effectively both verbally and in writing
Commitment to HIPAA and confidentiality
Ability to adhere to infection control procedures
Ability to work well in team and diverse environment

Job Qualifications

Health center experience preferred
High school diploma or equivalent required, some college preferred
One year experience as an administrative assistant or equivalent combination of education and experience
Experience with billing and insurance preferred
Knowledge of medical terminology
Strong administrative skills with attention to detail
Ability to use standard office equipment including phone, fax, copier
Computer literate in Microsoft Word, Excel, PowerPoint, Outlook email and database software
Team player and service oriented with excellent interpersonal skills
Current CPR or CPR/AED certification
Excellent customer service experience including active listening, problem solving, and ability to remain calm in stressful situations
Ability to communicate clearly and concisely both verbally and in writing
Demonstrated commitment to provision of services for underserved and sensitivity working with diverse populations
Fluency in additional languages preferred
Commitment to HIPAA and ability to abide by professional ethics and maintain confidentiality
Adherence to infection control procedures
Assist and support Center/Department/Program to meet High Reliability standards

Job Duties

Greet patients and visitors, answer questions and provide assistance and directions as necessary
Provide intake activities and update records including processing and maintaining client files, daily charts preparation and purging files
Utilize EHR system to schedule new and follow-up appointments for patients
Prepare, process and maintain up to date client files
Provide general administrative support such as typing and filing to supervisor and department
Maintain office and lobby appearance ensuring a welcoming and quiet environment
Provide general mail and fax service for all departments
Perform opening and/or closing duties
Process billing fees and payments
Travel when necessary to support operational needs
Other duties as assigned