Front Desk Receptionist

Bliss Pet Resort & Spa is a premier boutique dog daycare, boarding, and grooming facility located in Prosper, Texas, just north of Frisco. Established six years ago, this family-owned business has created a luxurious resort atmosphere dedicated to providing unparalleled customer service and premium pet care. Bliss Pet Resort & Spa offers a range of services including dog daycare, boarding, grooming, and training, catering to the needs of pet owners who want the best for their furry companions. Their commitment to quality care is evident in their attention to detail and their personalized approach, making every pet’s stay a comfortable and enjoyable experience. With plans to expand to a second brand-new location in the Lewisville Castle Hills area by the end of the year, Bliss Pet Resort & Spa is looking to grow its dynamic team with enthusiastic and professional individuals.

The Front Desk Receptionist position at Bliss Pet Resort & Spa is a pivotal role responsible for the smooth operation of the resort’s front office. This role demands a strong background in customer service, excellent phone handling skills, and proven upselling capabilities. The ideal candidate must demonstrate exceptional organizational skills, a keen eye for detail, and the ability to multitask effectively in a fast-paced environment. Key responsibilities include managing client check-ins and check-outs for boarding, daycare, and grooming services; handling busy phone lines; processing payments; scheduling appointments; data entry for new customers; resolving customer complaints; providing tours of the resort; and actively seeking new clients to grow the business.

This role offers a base hourly wage ranging from $13 to $15, complemented by a monthly sales bonus of up to $300, rewarding motivated individuals who excel in sales. The schedule is Monday through Friday from 7:00 AM to 12:30 PM, with rotating Saturdays from 7:45 AM to 5:30 PM and occasional remote work from home on Sundays, answering phones and performing administrative tasks. During peak seasons such as the days before and after major holidays and summer months, availability is essential. Initial training starts part-time and may evolve into a full-time schedule. Candidates must have a dedicated home office space equipped with a desk, computer, and printer for remote duties after training.

Bliss Pet Resort & Spa values team members who are upbeat, extroverted, assertive in suggesting services, highly organized, detail-oriented, and capable of remaining calm during stressful situations. Familiarity with dog breeds and a deep love of animals are crucial to success in this role. The company places a high priority on creating an enjoyable, supportive work environment where employees can thrive and contribute meaningfully to the company’s expanding success. Those interested in joining a fast-growing, fun facility are encouraged to apply with a cover letter explaining their qualifications and availability. This opportunity provides a unique chance to build a fulfilling career while working in a spirited and pet-focused environment.