Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
flexible schedule
Employee Discounts
team environment
Professional development opportunities
Access to club facilities
Job Description
The San Francisco Yacht Club is a prestigious and vibrant private club located in the heart of San Francisco. Renowned for its rich maritime heritage and commitment to fostering a welcoming community for boating enthusiasts, the club offers an exclusive environment where members can enjoy a wide range of social, recreational, and dining experiences. Established as a cornerstone of San Francisco's yachting community, the club provides members and their guests with premium amenities including a banquet facility, harbor access, dining rooms, private event spaces, and youth programs. As a member-centric organization, the San Francisco Yacht Club values exceptional service and strives to create memorable experiences that uphold the club's esteemed reputation.
We are currently seeking a dynamic and customer-focused Lead Attendant for our Front Desk and Ship's Store. This part-time role is integral to ensuring smooth and welcoming interactions between members, guests, and club staff. The typical schedule is Thursday through Sunday from 5pm to 9pm, although flexibility may be required to meet the club's evolving needs, including weekends, holidays, and special events. The Lead Attendant is responsible for delivering outstanding customer service by warmly greeting members and guests, managing membership verification and clubhouse access, and answering inquiries related to the club's facilities, dining reservations, and events.
In addition to front desk duties, this position includes managing the Ship's Store operations, which involves merchandising, sales, monthly inventory counts, and designing attractive store displays and promotional materials. Collaborative communication with club management and staff is essential to maintain a seamless flow of information and support event marketing efforts. Familiarity or proficiency with Northstar Club Management Software, Canva, or other graphic design platforms is a desirable asset to enhance these responsibilities. The role also demands a proactive approach to maintaining a safe and organized work environment within the clubhouse.
This position offers a unique opportunity for an individual passionate about hospitality and community engagement to contribute to the club’s success. The ideal candidate will exhibit excellent verbal and written communication skills, an ability to multitask in a fast-paced environment, and a commitment to creating a friendly and professional atmosphere for all visitors. Physical requirements include frequent standing, bending, stooping, and the ability to lift up to 50 pounds. CPR and First Aid certification are considered beneficial for this role. If you are enthusiastic about delivering high-quality service and enjoy working in a prestigious club setting, the San Francisco Yacht Club welcomes your application to join their dedicated team.
We are currently seeking a dynamic and customer-focused Lead Attendant for our Front Desk and Ship's Store. This part-time role is integral to ensuring smooth and welcoming interactions between members, guests, and club staff. The typical schedule is Thursday through Sunday from 5pm to 9pm, although flexibility may be required to meet the club's evolving needs, including weekends, holidays, and special events. The Lead Attendant is responsible for delivering outstanding customer service by warmly greeting members and guests, managing membership verification and clubhouse access, and answering inquiries related to the club's facilities, dining reservations, and events.
In addition to front desk duties, this position includes managing the Ship's Store operations, which involves merchandising, sales, monthly inventory counts, and designing attractive store displays and promotional materials. Collaborative communication with club management and staff is essential to maintain a seamless flow of information and support event marketing efforts. Familiarity or proficiency with Northstar Club Management Software, Canva, or other graphic design platforms is a desirable asset to enhance these responsibilities. The role also demands a proactive approach to maintaining a safe and organized work environment within the clubhouse.
This position offers a unique opportunity for an individual passionate about hospitality and community engagement to contribute to the club’s success. The ideal candidate will exhibit excellent verbal and written communication skills, an ability to multitask in a fast-paced environment, and a commitment to creating a friendly and professional atmosphere for all visitors. Physical requirements include frequent standing, bending, stooping, and the ability to lift up to 50 pounds. CPR and First Aid certification are considered beneficial for this role. If you are enthusiastic about delivering high-quality service and enjoy working in a prestigious club setting, the San Francisco Yacht Club welcomes your application to join their dedicated team.
Job Requirements
- Must be able to provide outstanding front office member service
- Knowledge of computers with average typing skills
- Proficient in the use of Northstar Club Management Software suite a plus
- Knowledge of Canva and/or other graphic design platform a plus
- Must possess written and verbal communication skills
- Ability to work collaboratively with other team members
- Ability to work holidays, weekends and evenings
- Frequent standing and repetitive actions
- Bending, stooping, lifting
- Must be able to lift up to 50 lbs
- CPR/First Aid Certified a plus
Job Qualifications
- Ability to provide outstanding front office member service
- Knowledge of computers with average typing skills
- Proficient in Northstar Club Management Software (a plus)
- Knowledge of Canva or other graphic design platforms (a plus)
- Strong written and verbal communication skills
- Ability to work collaboratively with other team members
- Ability to work holidays, weekends, and evenings
Job Duties
- Create exceptional experiences for all members and guests
- Maintain knowledge of clubhouse, harbor, dining reservations, club events, private events, youth programs, and merchandise
- Communicate efficiently with members, guests, and club management and staff
- Greet members and guests upon entry and exit of clubhouse
- Verify membership credentials and confirm eligibility for clubhouse entry
- Maintain a clean and safe work environment
- Handle incoming phone calls and emails and respond to member requests
- Book dining room and club event reservations
- Perform administrative and marketing tasks for club events and a la carte dining
- Assist with merchandising in the Ship's Store including designing displays and promotions
- Manage sales in the Ship's Store
- Assist with monthly inventory of Ship's Store merchandise
- Recommend new merchandise
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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