Front Desk Receptionist

Lakewood, CO, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Corporate discounts

Competitive salaries

Weekends off

Job Description

United Urology Group is a leading medical practice specializing in urologic care, dedicated to providing comprehensive and compassionate treatment to patients. As a respected healthcare provider, United Urology Group combines the expertise of experienced urologists with a highly skilled team of healthcare professionals and advanced medical technology to ensure patients receive the highest standard of care. Known for its patient-centered approach, UUG focuses on creating a welcoming and supportive environment where patients feel valued and understood. The organization values integrity, teamwork, and diversity, fostering a workplace culture that supports and motivates its employees. This environment allows staff members to thrive and make a lasting impact on patients' lives through quality urologic care. United Urology Group is committed to offering competitive salaries and an excellent work-life balance, including weekends off, which enhances overall employee satisfaction and well-being. Benefits provided by the group include health, dental, and vision insurance, tuition reimbursement, and corporate discounts, among others, ensuring a comprehensive compensation package that addresses the needs of its workforce.

The role of Front Desk Receptionist at United Urology Group is essential in delivering exceptional customer service and operational support within the office setting. This full-time position offers a pay range of $18.50 to $21.00 per hour, with the exact salary determined by the candidate's experience, education, skills, and geographic location. The receptionist acts as the first point of contact for patients and visitors, creating a positive and professional impression of the practice. Responsibilities include scheduling appointments, managing patient paperwork, handling co-pays and payment reconciliations, and ensuring accurate entry of patient demographics and clinical information into electronic health records and practice management systems. The role requires a caring and compassionate attitude, strong communication skills, and the ability to multitask effectively in a fast-paced medical environment. Additionally, the receptionist will coordinate follow-up procedures, assist with the Phreesia registration system, and maintain HIPAA compliance at all times. Travel to other practice sites within a reasonable area may be required as part of job duties. This position is key to ensuring smooth front office operations and contributing to the overall positive patient experience at United Urology Group.

Job Requirements

minimum high school diploma or GED
minimum two years of front office experience, preferably in a medical setting
one to two years of customer service experience
ability to travel to other sites as necessary

Job Qualifications

minimum high school diploma or GED
minimum two years of front office experience, preferably in a medical setting
one to two years of customer service experience
excellent customer service skills
attention to detail and willingness to learn
proficient knowledge of medical terminology, ICD-9, and CPT-4 codes
strong verbal and written communication skills
proficient computer software and database skills
ability to work in a fast-paced environment
comfortable asking probing questions to patients
caring, compassionate, and patient attitude
ability to maintain HIPAA compliance
multitasking and proactive problem-solving skills
ability to type 40 words per minute

Job Duties

create a positive and professional first impression of the practice and show patients a we care attitude
schedule appointments and assist with scheduling additional testing directed by the physician
compile all required patient paperwork for the day’s appointments
collect co-pays and past balances at check-in and enter them into the batch for the day in practice management
review for completeness and accuracy and enter required patient demographics and clinical information into practice management and EHR
scan patient’s driver’s license and insurance cards front and back into Ntierprise
ensure all required referrals are obtained, scanned into the EMR, and linked to the day’s appointment
reconcile payment batches at the end of every day and turn them in to the site manager
schedule follow-up procedures and coordinate local ASC cases
assist patients with the completion of the Phreesia registration system
travel to other sites within a reasonable geographic region as required