Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Plan
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a well-established brand operating under National Vision, which ranks among the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best uniquely combines eyewear and eye care services into a comprehensive customer experience at an affordable price point. As part of National Vision's extensive network, America's Best is committed to making quality eye care accessible and affordable for everyone, helping customers see their best to live their best. The company culture is built on customer-centric values and strives to provide an excellent shopping experience through highly trained associates and state-of-the-art services. The brand's... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Qualifications
- Experience as a receptionist, front office representative, or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- Ensure smooth flow of customers through the store
- Answer, screen, and forward incoming phone calls in accordance with company protocol
- Process and understand managed care plans and obtain insurance document information as needed
- Provide customers with basic and accurate information
- Schedule and confirm appointments, follow-up visits, and classes
- File patient records daily and prepare files for upcoming appointments
- Check order status and notify customers of order arrivals or delays
- Maintain reception area tidy and stocked with necessary materials
- Receive, sort, and distribute daily mail and deliveries
- Maintain inventory of office supplies
- Participate in mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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