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Front Desk PM Supervisor Career Opportunity - Franchise

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Team member room travel discounts
Paid vacation
Paid worked holidays
Hilton university training

Job Description

This employment opportunity is with a hotel operated under an independent franchise affiliated with the renowned Hilton brand. While the hotel is managed by a franchisee who controls all employment practices, the position offers an exceptional pathway to build a successful career within the hospitality industry, particularly aligned with Hilton standards and culture. The franchisee owns and operates the hotel independently, ensuring a personalized and dynamic work environment that embraces Hilton's commitment to quality and guest satisfaction. Employees in this role will benefit from comprehensive training programs designed to cultivate professional growth and operational proficiency in a supportive setting.
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Job Requirements

  • High school diploma or equivalent
  • Previous Hilton experience preferred
  • Ability to work 4pm to 12am shifts
  • Strong interpersonal skills
  • Ability to manage guest communications
  • Teamwork and leadership capabilities

Job Qualifications

  • Experience working with Hilton
  • Knowledge of PEP preferred
  • Strong guest service skills
  • Leadership abilities
  • Excellent communication skills
  • Ability to work evening shifts

Job Duties

  • Work as backup front desk on PM shift 4pm-12pm
  • Manage and perform Kipsu Guest Messaging Champion duties
  • Act as Stay Experience Champion
  • Serve as Hilton Honor Champion
  • Serve as Make It Right Champion
  • Work closely with General Manager on Hilton standards
  • Oversee front desk operations ensuring compliance with brand standards

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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