Front Desk / Office Coordinator

Bolingbrook, IL, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Health savings account

Dental Insurance

Health Insurance

Disability insurance

401(k) matching

Paid Time Off

Vision Insurance

Life insurance

Job Description

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions serving clients in a wide range of industries. With a workforce of over 33,000 employees worldwide, Sedgwick is committed to supporting people and organizations during challenging moments, helping them navigate unexpected events effectively. The company is widely recognized for its outstanding workplace culture, earning accolades such as being named America’s Greatest Workplaces National Top Company by Newsweek, Great Place to Work certification, and inclusion in Fortune's Best Workplaces in Financial Services and Insurance. Sedgwick prides itself on fostering a caring environment that values work-life balance and personal growth, inviting employees to develop their careers in an inclusive and supportive setting.

The Front Desk / Office Coordinator role at Sedgwick is an essential position within the company’s corporate office located at 3500 Lacy Road, Suite 100, Downers Grove, Illinois. This hybrid work model position requires regular on-site presence, ensuring a professional and welcoming first impression for all guests, clients, and colleagues entering the office. The person in this role will be responsible for maintaining a seamless and organized office environment by managing visitor interactions, coordinating office logistics, supporting administrative tasks, and adhering to safety and compliance protocols. This position offers an opportunity to be a key part of the company's operational success, providing vital front-line support that enhances the overall workplace experience for everyone. The starting salary range for this role is $17.48 to $21.50 per hour, reflecting the company's transparency and commitment to fair compensation. Sedgwick also offers a comprehensive benefits package, including medical, dental, vision insurance, 401k with matching, paid time off, disability and life insurance, employee assistance programs, and flexible spending or health savings accounts. The company values diversity and inclusion and encourages candidates with various backgrounds and experiences to apply, recognizing that unique skills and perspectives contribute to innovation and growth.

Job Requirements

High school diploma or GED required
minimum two years of front desk, administration, or office coordination experience or equivalent combination of education and experience required
ability to communicate effectively both verbally and in writing
proficiency in Microsoft Office Suite
ability to manage multiple tasks simultaneously and prioritize duties
professional appearance and strong interpersonal skills
aptitude for handling sensitive information with discretion
capability to work collaboratively in a team environment
willingness to comply with safety protocols and emergency procedures
ability to work on site regularly as this role follows a hybrid work model at the Downers Grove, IL office

Job Qualifications

High school diploma or GED
two years of front desk, administration, or office coordination experience or equivalent combination of education and experience
experience with visitor management systems preferred
familiarity with basic AV equipment and conference room technology preferred
customer service background preferred
excellent verbal and written communication skills
strong organizational and multitasking abilities
proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams
professional appearance and demeanor
ability to handle sensitive information with discretion
ability to work in a team environment
ability to meet or exceed performance competencies

Job Duties

Greet and welcome guests, clients, and vendors with professionalism and warmth
manage visitor sign-in/sign-out procedures and issue temporary badges
direct guests to appropriate meeting rooms or contacts
answer and route incoming phone calls and take messages as needed
receive, sort, and distribute mail and package deliveries
maintain inventory of office supplies and reorder as necessary
coordinate catering for meetings and events including setup and cleanup
serve as point of contact for meeting room needs such as phone, projector, and seating arrangements
monitor and maintain cleanliness and organization of common areas including lobby, kitchen, and conference rooms
assist with scheduling meetings and reserving conference rooms
support internal teams with basic administrative tasks
liaise with building management for maintenance requests and facility issues
maintain internal contact lists and office directories
ensure compliance with visitor and safety protocols
assist with emergency procedures and communications when necessary
perform other duties as assigned