Front Desk - North Dallas

The hiring establishment is a reputable Ambulatory Surgery Center (ASC) with locations in Florida and Texas, specializing in providing high-quality outpatient surgical services. These centers focus on delivering efficient and patient-centered care in a comfortable and professional environment. The ASC employs a dedicated team of healthcare professionals committed to ensuring a seamless surgical experience for patients, from preoperative preparations to post-surgery follow-ups. The workplace promotes a collaborative and respectful atmosphere among staff, valuing professional conduct and excellent patient interaction.

The role available is for a Front Desk Medical Office Assistant, a pivotal position responsible for managing the front office operations at the ASC. This position primarily involves greeting patients, handling daily administrative functions, and maintaining accurate records related to patient charts and financial deposits. The assistant will be responsible for preparing patient charts daily, scheduling patient appointments using the ASC’s proprietary computer system (HST), and ensuring that all updates and changes are tracked and managed efficiently. Effective communication skills are essential, as the role requires interacting with patients by phone to discuss surgery schedules and financial expectations several days before procedures. Offering payment plans according to policy and ensuring timely co-pay collections are crucial financial responsibilities associated with this role.

In addition to managing patient check-ins and scheduling, the assistant prepares deposits, completes deposit logs, scans invoices, and charts into the Electronic Medical Records (EMR) system. They will uphold HIPAA standards, ensuring patient privacy and confidentiality are maintained throughout all interactions and data management tasks. The position demands strong organizational skills, the ability to multitask in a fast-paced environment, and proficiency with various computer programs including Microsoft Office suite. Attention to detail is critical for performing audits on charts and deposits regularly and logging patient satisfaction scores.

Working hours are Monday through Friday, with shifts potentially varying based on the surgery schedule at the ASCs. The environment includes typical office noise from equipment such as copiers, phones, and computers. This role requires a friendly, professional demeanor when communicating with patients, visitors, and the healthcare team, underscoring a strong customer service orientation.

Overall, this Front Desk Medical Office Assistant position offers candidates with prior medical office experience an opportunity to contribute meaningfully within a dynamic surgical care setting. It provides exposure to healthcare administration, patient service coordination, and financial transaction management. Candidates can expect to work in a supportive team-oriented environment that values collaboration, integrity, and excellence in patient care.