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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Our hotel is a well-established hospitality establishment dedicated to providing a welcoming and comfortable environment for all guests. With a reputation for exceptional service and quality accommodations, our hotel consistently prioritizes guest satisfaction and strives to create memorable experiences. Located in a prime area, our facility offers a variety of amenities including dining options, conference rooms, and recreational facilities, catering to both business and leisure travelers. We are committed to maintaining high standards of service and hospitality, ensuring each guest feels valued and attended to throughout their stay.
We are presently seeking a Front Desk Agent, an essential role d... Show More
We are presently seeking a Front Desk Agent, an essential role d... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers license and insurability to operate company vehicles
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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