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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
401k
Paid Time Off
sick leave
Job Description
Promise Care, located in East Orange, New Jersey, is a distinguished certified Home Health Agency committed to delivering the highest level of skilled nursing and rehabilitative care. With a foundational mission centered around providing comprehensive home health care services, Promise Care strives to uphold its promise of exceptional care and patient support within the community it serves. The agency prides itself on fostering a nurturing and pro-social environment that embodies professionalism, compassion, and dedication to patient well-being. Established with a focus on quality and accessibility, Promise Care has earned recognition for its commitment to serving patients with personalized and effective... Show More
Job Requirements
- High school diploma or equivalent
- Some customer service experience
- Experience handling high volume phone calls
- Bilingual in Spanish
- Proficiency with MS Office
- Medical reception experience preferred
- Strong communication and coordination skills
- Reliable punctual attendance
- Ability to work independently with minimal supervision
Job Qualifications
- Excellent customer service skills and service oriented attitude
- Some customer service experience
- High volume phone/reception experience
- Bilingual (Spanish) required
- Proficiency with MS Office and similar programs a plus
- Medical reception experience a plus
- Excellent communication and coordination skills
- Punctual attendance
- Self-direction with the ability to work with minimal supervision
Job Duties
- Managing incoming calls
- Greeting and redirecting visitors
- Providing impeccable customer service
- Assisting with general caller concerns and grievances
- Completing assigned workflow daily
- Completing of faxes/mailings in a timely manner
- Assembling admission packets for field staff
- Completion of DME ordering in a timely manner
- Compiling appropriate medical records and submitting for audit requests in a timely manner
- Maintaining a growth-oriented and service-forward mindset
- Promoting a nurturing and pro-social environment for staff and patients that embodies the highest standards of patient care
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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