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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Professional growth opportunities
supportive work environment
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Life insurance
401(k) retirement plan
Paid vacation
Personal time off
Free parking
Job Description
Holiday Inn Boston Cambridge Area is a distinguished hotel known for its commitment to exceptional hospitality and guest satisfaction. Situated in a vibrant area, it caters to a diverse clientele ranging from business travelers to tourists seeking comfort and convenience. The hotel has carved a niche for itself by focusing on personalized service and meticulous attention to detail, ensuring that every guest experience is memorable. This establishment is part of the globally recognized Holiday Inn brand, which guarantees quality and consistency in service standards across its locations. The hotel boasts a range of modern amenities and a dedicated team that... Show More
Job Requirements
- Minimum of 3 years experience with front desk operations preferred
- Minimum of 3 years front desk supervision experience preferred
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent
- additional hospitality-related education is a plus
Job Qualifications
- Minimum of 3 years front desk supervision experience preferred
- Minimum of 3 years experience with front desk operations preferred
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- High school diploma or equivalent
- additional hospitality-related education is a plus
Job Duties
- Manage and lead the guest services team to provide outstanding customer service
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally
- Ensure smooth daily operations of front desk and guest services functions
- Coordinate with other departments to enhance guest experience and satisfaction
- Train and develop staff members to meet company standards and service expectations
- Monitor and report on guest satisfaction and service quality metrics
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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