Job Overview
Compensation
Type:
Salary
Rate:
Range $32,446.33 - $38,568.76
Job Description
The Front Office Manager position is a pivotal role within a reputable hotel establishment dedicated to delivering exceptional guest services in accordance with the highest industry standards, specifically focusing on the Five Diamond Standards. This role involves managing the daily operations of the Concierge, Valet, and Front Desk teams to ensure that every guest receives attentive, friendly, efficient, and courteous service from the moment they interact with the hotel prior to their arrival and throughout their stay. The hiring establishment prides itself on providing a seamless, luxurious experience that reflects the prestigious reputation of a Five Diamond property, making the... Show More
Job Requirements
- High school diploma or equivalent
- At least 4 years of progressive experience in a hotel or related field
- Supervisory experience required
- Proficient with computers including spreadsheets and word processing
- Valid driver’s license from the applicable state
- Ability to work flexible hours including weekends and holidays
- Strong leadership and communication skills
Job Qualifications
- At least 4 years of progressive experience in a hotel or a related field
- Or a 4 year college degree and at least 1 year of related experience
- Or a 2 year college degree and 2 or more years of related experience
- Supervisory experience required
- Must be proficient with computers, to include spreadsheets and word processing
- Must have a valid driver’s license from the applicable state
Job Duties
- Motivate, coach, counsel and discipline all front desk/valet/concierge associates
- Ensure compliance to pre-shift previews
- Prepare and conduct all front office interviews and follow hiring procedures
- Develop associate morale and ensure training of front office associates
- Participate in required M.O.D. program as scheduled
- Review front office staff’s worked hours for payroll and submit to accounting on a timely basis
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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