Front Desk Manager

The Ritz-Carlton, a renowned luxury hospitality brand under the Marriott International portfolio, is seeking a dedicated and proactive individual for an entry-level management position within their Front Office team. Located at 25 W 28th St, New York, this full-time management role is an exceptional opportunity for professionals eager to grow within the guest services and front desk operations of a top-tier hotel. With a pay range of $32.21 to $40.38 per hour and eligibility for bonuses, this position offers competitive compensation within an environment committed to excellence and guest satisfaction.

The Ritz-Carlton is globally recognized for setting the standard in luxury service and curating unique, memorable experiences for guests. With more than 100 award-winning properties worldwide, their Ladies and Gentlemen team members are empowered to deliver exceptional care, comfort, and service that guests remember long after their stay. The culture is deeply rooted in their Gold Standards, including the Employee Promise, Credo, and Service Values, which emphasize creativity, thoughtfulness, and compassion. These standards serve as the foundation for all actions and customer interactions, making the brand a global leader in luxury hospitality.

In this management role, the candidate will lead and assist with the successful completion of daily shift requirements within the front office, which encompasses Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations. The role is not only about managing the team but also about ensuring guest and employee satisfaction, supporting financial and administrative functions, and contributing to the achievement of the operating budget. The position requires strong interpersonal and communication skills to influence and guide the front desk team effectively, foster mutual trust and respect among employees, and set a positive example in guest relations.

The ideal candidate will have either a high school diploma or GED with at least one year of experience in guest services, front desk, or a related professional area or hold a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required. This ensures that candidates possess the foundational knowledge or experience needed to excel in high-pressure, guest-facing environments commonly found in luxury hospitality establishments.

Key responsibilities include managing day-to-day front desk operations, supporting guest satisfaction, resolving conflicts and complaints, and promoting staff training on policies and procedures. The candidate will be expected to participate actively in departmental meetings, communicate goals clearly, and support revenue-maximizing procedures such as same-day selling to ensure high property occupancy and financial success.

Moreover, the role requires overseeing human resource activities like coaching, mentoring, setting performance standards, providing feedback, and participating in the employee appraisal process. Maintaining operational excellence also involves ensuring proper supplies and uniforms, utilizing guest information systems for recognition programs, and complying with loss prevention policies. This comprehensive approach emphasizes the importance of leadership not only in guest service excellence but also in operational efficiency and employee development.

Joining The Ritz-Carlton means becoming part of a dynamic and inclusive work environment that values diverse backgrounds, talents, and experiences. The company is an equal opportunity employer committed to non-discrimination and creating access to opportunity for every associate. Employees are encouraged to bring their best selves to work, to learn continuously, and to contribute meaningfully to a global team dedicated to delivering the famed Ritz-Carlton experience.

This entry-level management position is an excellent stepping stone for ambitious hospitality professionals who want to build their careers in luxury hotel management. The role provides not only a competitive salary and bonus potential but also the chance to work alongside some of the best hospitality professionals in the world. Employees at The Ritz-Carlton thrive through empowerment, support, and strong company values that drive success and customer loyalty. Here, you will be part of an established brand with a prestigious reputation, where your growth and contribution directly impact the overall guest experience and the hotel's financial performance.