Front Desk Manager

Oak Park, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $78,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday pay

Annual Incentive Program

401(k) retirement plan

Employee Meals

employee discount

Learning and Development Programs

Diversity events

Job Description

Four Seasons is a world-renowned luxury hospitality company powered by the passion and dedication of its people. The company is a collective of individuals committed to pushing boundaries, improving continuously, and treating each other with respect and kindness. Globally, Four Seasons is known for creating extraordinary experiences for its guests, residents, and partners by combining luxury with genuine heartfelt service. The company believes that delivering exceptional guest experiences is possible only through a world-class employee experience and a positive, inclusive company culture. With a strong emphasis on personal growth, development, and recognition, Four Seasons fosters a supportive environment where everyone is encouraged to bring their authentic selves to work. This ethos is what distinguishes Four Seasons as a leader in the luxury hospitality sector.

The Four Seasons Hotel in Chicago is a vibrant cultural hub, known for its stylish ambiance and energetic atmosphere. Recently transformed, its restaurant reflects iconic luxury with a contemporary twist inspired by the essence of Chicago, including exceptional food, drinks, art, and music. This establishment features 345 elegant guest rooms and suites, complemented by a luxury spa, all located steps away from the famed Magnificent Mile and the city’s financial district. The hotel’s Adorn Restaurant serves globally inspired cuisine highlighting the best from the Midwest, while the Adorn Bar offers craft cocktails and a dynamic wine list in a lively, social setting.

This role is focused on managing the Front Desk team at the Four Seasons Hotel Chicago. As a Front Desk Manager, you will be responsible for supervising the daily operations of the Front Desk, ensuring that guest services run smoothly and efficiently. Acting as the manager on duty during the absence of senior managers, you will oversee shifts, manage hotel assistant managers and night managers, and respond to a variety of guest requests with a personalized touch. Your role will be crucial in maintaining the high standards of hospitality that Four Seasons is known for, including handling guest complaints professionally and ensuring smooth coordination of arrivals, departures, and billing. This position requires a motivated leader with excellent organizational skills, a passion for guest service, and the ability to inspire and manage a diverse team. The job offers a competitive salary range from $70,000 to $78,000 and includes comprehensive benefits aimed at promoting a balanced, rewarding employment experience.

Job Requirements

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Degree or diploma in Hospitality Management or related field preferred
Strong leadership, organizational, and interpersonal skills
Excellent communication skills
Solid understanding of hotel operations including Front Office systems
Proven ability to handle guest concerns with professionalism
Valid work authorization for the U.S.

Job Qualifications

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems such as Opera and Guest Engagement platforms
Proven ability to handle guest concerns with professionalism and grace
Degree or diploma in Hospitality Management or related field preferred

Job Duties

Manages the team at the Front Desk
Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff in other department of responsibility
Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Coordinates arrivals, departures and billing requirements
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups