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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $78,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Retirement Plan
Paid Time Off
Holiday pay
Annual Incentive Program
401(k) retirement plan
Employee Meals
employee discount
Learning and Development Programs
Diversity events
Job Description
Four Seasons is a world-renowned luxury hospitality company powered by the passion and dedication of its people. The company is a collective of individuals committed to pushing boundaries, improving continuously, and treating each other with respect and kindness. Globally, Four Seasons is known for creating extraordinary experiences for its guests, residents, and partners by combining luxury with genuine heartfelt service. The company believes that delivering exceptional guest experiences is possible only through a world-class employee experience and a positive, inclusive company culture. With a strong emphasis on personal growth, development, and recognition, Four Seasons fosters a supportive environment where everyone... Show More
Job Requirements
- 3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
- Degree or diploma in Hospitality Management or related field preferred
- Strong leadership, organizational, and interpersonal skills
- Excellent communication skills
- Solid understanding of hotel operations including Front Office systems
- Proven ability to handle guest concerns with professionalism
- Valid work authorization for the U.S.
Job Qualifications
- 3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel
- Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
- Excellent communication skills and a genuine passion for guest service and personalized hospitality
- Solid understanding of hotel operations, including Front Office systems such as Opera and Guest Engagement platforms
- Proven ability to handle guest concerns with professionalism and grace
- Degree or diploma in Hospitality Management or related field preferred
Job Duties
- Manages the team at the Front Desk
- Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
- Interviews, trains and schedules the staff
- Conducts Performance Evaluations and disciplines staff when needed
- Reviews and monitors schedules of staff in other department of responsibility
- Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Responds to all guest requests in an accurate and timely manner
- Coordinates arrivals, departures and billing requirements
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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