Front Desk Manager

Marriott International is a globally recognized leader in the hospitality industry, celebrated for its dedication to providing exceptional guest experiences across its extensive portfolio of hotel brands. Among these is the Gaylord Pacific Resort & Convention Center located in Chula Vista, California. This resort is well known for its vibrant meeting spaces, luxurious accommodations, and outstanding customer service, making it a premier destination for both business and leisure travelers. Marriott International’s commitment to fostering a diverse and inclusive workplace is reflected in their equal employment opportunity policies, emphasizing a culture where every associate's unique background is valued and respected. They are dedicated to non-discrimination on any protected basis and consider applicants with criminal histories consistent with applicable laws.

The Gaylord Hotels brand stands out by offering more than traditional hotel services; it creates extraordinary environments and experiences that bring people together. The brand is driven by STAR associates who are known for their creativity, entrepreneurial spirit, and dedication to thoughtful, big-hearted service. This approach ensures guests receive a warm, personalized experience every time. With its focus on innovation and excellence, Gaylord Hotels provide employees with ample opportunities for career advancement and personal growth, making it an ideal place for hospitality professionals to thrive.

This position is a full-time management role located onsite at the Gaylord Pacific Resort & Convention Center in Chula Vista, California. The role offers an annual salary ranging from $70,310 to $86,000 and includes eligibility for bonuses, reinforcing Marriott’s commitment to rewarding high performance.

The Front Office Assistant Manager plays a crucial role in supporting the Front Office Manager by overseeing daily front office operations and supervising teams including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This leadership position requires a proactive approach to managing guest services, ensuring a seamless and efficient check-in and check-out process, and maintaining high standards for customer satisfaction and operational excellence. The assistant manager is responsible for directing and collaborating with colleagues and subordinate staff, handling complaints and conflicts, managing staff levels, and communicating business objectives effectively to ensure team alignment and outstanding guest experiences.

Key responsibilities include managing day-to-day front desk activities, supporting and developing the front desk team through mentoring and coaching, ensuring adherence to hotel policies and procedures, and participating in hiring and training initiatives. The role also involves implementing customer service programs, maximizing room revenue through effective selling procedures, and ensuring compliance with credit policies to minimize financial risks.

The ideal candidate will have strong interpersonal and communication skills, with the ability to lead by example, foster mutual respect among team members, and build collaborative work environments. This position also requires problem-solving capabilities, the ability to analyze information to make informed decisions, and actively participate in continuous improvement efforts focused on guest satisfaction and employee engagement. The assistant manager is expected to take charge of front office operations when the manager is absent and exemplify the highest standards of customer service, supporting both the front office team and the overall property goals.

Joining Gaylord Pacific Resort & Convention Center means becoming part of a dynamic team that values innovation, inclusivity, and professional growth. The company offers a workplace culture that balances high standards with a supportive environment, encouraging employees to be their best selves. With Marriott International’s extensive network and resources behind it, employees enjoy a wealth of career opportunities and benefits beyond the traditional hotel experience.