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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,310.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, celebrated for its dedication to providing exceptional guest experiences across its extensive portfolio of hotel brands. Among these is the Gaylord Pacific Resort & Convention Center located in Chula Vista, California. This resort is well known for its vibrant meeting spaces, luxurious accommodations, and outstanding customer service, making it a premier destination for both business and leisure travelers. Marriott International’s commitment to fostering a diverse and inclusive workplace is reflected in their equal employment opportunity policies, emphasizing a culture where every associate's unique background is valued and respected. They... Show More
Job Requirements
- High school diploma or GED
- Two years of experience in guest services, front desk, or related professional area
- OR Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage teams and lead by example
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Willingness to work full-time onsite at Gaylord Pacific Resort & Convention Center
- Commitment to customer service excellence
- Ability to handle multiple tasks and prioritize work efficiently
Job Qualifications
- High school diploma or GED with two years of experience in guest services or front desk roles
- OR Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
- Strong interpersonal and communication skills
- Proven leadership and team management abilities
- Knowledge of front office operations and hospitality best practices
- Ability to handle guest complaints and resolve conflicts effectively
- Skilled in training, mentoring, and employee development
- Familiarity with credit and reservation systems preferred
Job Duties
- Manages day-to-day front office operations to ensure quality and customer satisfaction
- Develops goals and plans to organize and prioritize work effectively
- Handles guest complaints, disputes, and conflicts professionally
- Supervises staffing to meet operational and financial objectives
- Communicates business objectives and performance expectations to employees
- Leads and mentors front desk staff, encouraging teamwork and integrity
- Implements and monitors customer service programs and credit policies
- Supervises daily front desk shifts ensuring policy compliance
- Supports employee training, hiring, and disciplinary procedures
- Provides timely information and problem-solving support to staff and management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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