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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $22.50
Work Schedule
Weekend Shifts
Benefits
competitive base salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Hotel level manager bonus program
Job Description
The Wildbirch Hotel, located in the heart of Anchorage's downtown Mushing District, stands as the city's first upscale boutique hotel and a vibrant hub for both travelers and locals alike. This 252-room property showcases a design-forward aesthetic, with suites featuring artwork thoughtfully curated in collaboration with the nearby Anchorage Museum. Guests enjoy a unique blend of modern comfort and authentic Alaska adventure, with multiple onsite dining options including a brewery and café, as well as communal outdoor decks offering spectacular views of Mount Susitna and Knik Arm. The hotel’s Adventure Desk further enhances the experience by connecting guests with premier... Show More
Job Requirements
- Education or experience in hospitality management or related field preferred
- Proven experience in a front office or guest service management role
- Ability to lead and motivate a diverse team
- Knowledge of local Anchorage attractions cultural hotspots and outdoor activities
- Proficiency with property management systems and financial procedures
- Strong problem-solving and conflict resolution skills
- Flexibility to work varied shifts including weekends and evenings
Job Qualifications
- Strong leadership and organizational skills
- A service-oriented mindset with exceptional customer service and sales abilities
- Ability to multitask in a dynamic environment
- Excellent communication and interpersonal skills
- Commitment to the brand's authentic approachable and adventurous identity
- Ability to work weekend and evening shifts
Job Duties
- Manage the front office ensuring alignment with the Wildbirch Hotel's brand values and delivering impeccable guest service
- Implement efficient processes that meet financial goals
- Maintain a comprehensive knowledge of room features amenities packages promotions and availability
- Train the front office team to provide consistent product knowledge
- Oversee scheduling budgeting and inventory management
- Follow established financial procedures including cashier functions upgrades cancellations and adjustments
- Regularly inspect the lobby and front entry to maintain cleanliness and organization
- Monitor experiential touchpoints and service quality
- Lead through strong communication and interpersonal skills promoting collaboration and respect
- Coach mentor and develop team members to deliver excellent service
- Collaborate with housekeeping maintenance food and beverage and sales departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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