Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
AC Hotel by Marriott, Greenville, is a distinguished hospitality establishment known for its commitment to exceptional guest experiences and high-quality service standards. As part of the globally recognized Marriott brand, AC Hotel by Marriott represents a modern and sophisticated hotel experience tailored to business and leisure travelers alike. Located in the vibrant city of Greenville, this hotel offers a blend of contemporary design, thoughtful amenities, and personalized service that sets it apart in the competitive hospitality market. The hotel’s focus is on delivering comfort, elegance, and convenience, ensuring guests leave with memorable stays and a strong desire to return.
The Front Office Manager position at AC Hotel by Marriott, Greenville, is a pivotal leadership role that demands a seasoned professional with broad experience in hospitality management. This role centers on managing all front office operations to ensure seamless, efficient, and welcoming guest interactions. The incumbent will oversee associates and supervisors, ensuring that every guest encounter reflects the hotel’s exceptional service standards. With responsibilities encompassing staff hiring, training, scheduling, performance appraisal, and operational coordination, the Front Office Manager plays a crucial role in maintaining hotel reputation and guest satisfaction.
This position requires a dedicated leader capable of motivating and guiding front office teams to deliver superior guest service. The manager is empowered to ensure total guest satisfaction by creating a friendly, professional environment that embraces hospitality and ethical standards. They are also responsible for maintaining a secure and safe environment in line with property safety procedures, ensuring associates and guests alike feel protected during their time at the hotel.
Key facets of this role also include diligent workforce planning to meet fluctuating occupancy levels, coordinating front desk activities with other hotel departments such as housekeeping, engineering, and banquets, and handling administrative tasks like inventory management and payroll coordination within budgetary parameters. The Front Office Manager works closely with hotel leadership, including the General Manager and Assistant General Manager, to stay informed of hotel-wide initiatives and operative requirements, thus supporting broader organizational goals.
In essence, this role is ideal for a hospitality professional who thrives in a dynamic environment and is passionate about delivering guest-centric service while inspiring a team towards excellence. The position helps uphold the brand’s promise of hospitality and quality, contributing significantly to the overall guest experience and operational success.
The Front Office Manager position at AC Hotel by Marriott, Greenville, is a pivotal leadership role that demands a seasoned professional with broad experience in hospitality management. This role centers on managing all front office operations to ensure seamless, efficient, and welcoming guest interactions. The incumbent will oversee associates and supervisors, ensuring that every guest encounter reflects the hotel’s exceptional service standards. With responsibilities encompassing staff hiring, training, scheduling, performance appraisal, and operational coordination, the Front Office Manager plays a crucial role in maintaining hotel reputation and guest satisfaction.
This position requires a dedicated leader capable of motivating and guiding front office teams to deliver superior guest service. The manager is empowered to ensure total guest satisfaction by creating a friendly, professional environment that embraces hospitality and ethical standards. They are also responsible for maintaining a secure and safe environment in line with property safety procedures, ensuring associates and guests alike feel protected during their time at the hotel.
Key facets of this role also include diligent workforce planning to meet fluctuating occupancy levels, coordinating front desk activities with other hotel departments such as housekeeping, engineering, and banquets, and handling administrative tasks like inventory management and payroll coordination within budgetary parameters. The Front Office Manager works closely with hotel leadership, including the General Manager and Assistant General Manager, to stay informed of hotel-wide initiatives and operative requirements, thus supporting broader organizational goals.
In essence, this role is ideal for a hospitality professional who thrives in a dynamic environment and is passionate about delivering guest-centric service while inspiring a team towards excellence. The position helps uphold the brand’s promise of hospitality and quality, contributing significantly to the overall guest experience and operational success.
Job Requirements
- College degree preferably in hotel administration
- 2-3 years hotel management or supervisory experience or equivalent
- high school diploma required
- ability to read, write, speak, and understand English
- must pass background and substance abuse screenings
Job Qualifications
- College degree preferred
- 2-3 years hotel management or supervisory experience
- strong leadership and communication skills
- ability to deliver outstanding guest service
- knowledge of property safety and security procedures
- proficiency in staff training and development
- experience in workforce scheduling and payroll coordination
- ability to coordinate with multiple departments
- fluency in English
Job Duties
- Supervise front office staff and supervisors
- interview, hire, and train associates
- plan, assign, and direct work
- appraise performance
- reward and discipline associates
- address complaints and resolve problems
- ensure outstanding guest service by creating a guest-friendly environment
- guarantee total guest satisfaction and maintain professionalism
- apply property safety and security procedures
- maintain positive working relationships with all company associates
- manage organized and efficient front desk operations
- prepare work schedules based on forecasted occupancy
- use leadership and motivation techniques to maximize employee productivity
- exceed customer service expectations
- coordinate staffing and payroll with budgetary standards
- work alongside associates to provide guest service
- coordinate front desk activities with other departments
- maintain inventory and recommend purchases within budget
- collaborate closely with general management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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