Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
educational assistance
Travel Discounts
Job Description
Hilton Garden Inn/Homewood Suites Baltimore is part of Crestline Hotels & Resorts, a respected hospitality group known for delivering exceptional guest experiences across its diverse portfolio of hotels. As a prominent hotel group, Crestline Hotels & Resorts emphasizes creating a supportive and positive environment for its associates while maintaining high standards for guest service and hotel operations. At Hilton Garden Inn/Homewood Suites Baltimore, we are dedicated to providing quality accommodations and outstanding customer service, making each guest's stay comfortable and memorable. The hotel's reputation is built on its commitment to excellence, attention to detail, and the warm hospitality extended by... Show More
Job Requirements
- high school graduate or general education degree or work equivalent
- minimum 2 years experience in rooms division management
- computer skills required
- experience with hotel information systems required
Job Qualifications
- high school graduate or equivalent
- minimum of 2 years of rooms division management experience
- proficient with computer skills
- experienced with hotel information systems
- familiarity with Microsoft Office preferred
Job Duties
- lead and mentor front office employees
- maintain knowledge of front office policies and procedures
- manage hotel features, services, room types, rates, and promotions
- conduct daily walk-throughs of front office areas ensuring staffing, cleanliness, and service quality
- prepare departmental financial and payroll forecasts
- monitor and address guest comments
- oversee security of public areas
- establish and manage supply par levels
- provide training and professional development for staff
- participate in interviewing and selection process
- create and sustain a quality professional work environment
- conduct performance evaluations
- anticipate and respond to guest and employee needs
- promote positive guest relations
- facilitate pre-shift meetings
- lead departmental strategic planning sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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