Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,200.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
bonus program
Health care benefits
401(k) plan with Company Match
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Job Description
Sheraton Boston Hotel is a prominent full-service hotel located at 39 Dalton Street in the vibrant city of Boston, Massachusetts. As part of the distinguished Marriott International portfolio, Sheraton Boston stands out as a destination for both business and leisure travelers, offering a blend of comfort, luxury, and exceptional service. The hotel is embedded in a rich tradition of hospitality that dates back to 1937, welcoming guests from around the globe to experience a true sense of belonging and community. Marriott International, known for its commitment to excellence and diversity, supports Sheraton Boston in delivering outstanding customer service and creating... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related field
- OR 2-year degree from an accredited university in related major
- strong leadership and communication skills
- ability to handle guest complaints and resolve conflicts
- capacity to manage daily operations and supervise staff
- understanding of financial and operational goals
- proficiency in training and mentoring employees
- experience with policy implementation and compliance
- ability to work full-time
- commitment to exceptional customer service
- willingness to cover shifts as necessary
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no experience required
- strong interpersonal and communication skills
- leadership qualities demonstrating integrity and honesty
- ability to manage multiple teams and resolve conflicts
- knowledge of front office operations and guest service standards
- experience with coaching and mentoring employees
- capability to handle administrative and operational tasks effectively
- proficiency in managing customer service programs and policies
- understanding of financial performance impacts on department
- ability to oversee staffing and scheduling
- familiarity with employee disciplinary and HR procedures
- effective problem-solving and decision-making skills
Job Duties
- Assist the Front Office Manager in daily administration
- supervise bell/door staff, switchboard, and guest services/front desk areas
- manage the check-in and check-out process efficiently
- handle guest complaints and resolve disputes
- supervise staffing levels to meet operational and financial objectives
- communicate business expectations and recognize employee performance
- lead by example and foster a cooperative team environment
- manage front office operations in the absence of management
- ensure exceptional customer service and provide coaching
- respond to guest problems and seek feedback
- implement customer recognition and service programs
- train staff on credit policies and procedures
- supervise daily front desk shift operations
- enforce property policies and support disciplinary procedures
- support employee development, coaching, and mentoring
- participate in recruitment and orientation
- handle employee satisfaction feedback and address concerns
- communicate effectively with supervisors, peers, and subordinates
- cover front desk shifts as needed
- participate in departmental meetings to promote goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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