Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

weekly pay
flexible scheduling
shift meal discount
family dining discount
Industry-leading training
Paid Time Off
401(k) retirement plan
Tuition Assistance
Medical Coverage
dental coverage
vision coverage
Cash Referral Program
Recognition Program
Community Involvement Opportunities

Job Description

Buffalo Wild Wings is a leading casual dining restaurant and sports bar known for its energetic atmosphere, delicious wings, and extensive selection of sauces and beers. With locations nationwide, Buffalo Wild Wings offers a vibrant and engaging environment where guests can enjoy watching their favorite sports while sharing meals with friends and family. The company prides itself on creating memorable experiences through exceptional service, a fun and lively setting, and a commitment to community involvement and employee development. As a well-established brand in the restaurant industry, Buffalo Wild Wings continues to grow and innovate, providing opportunities for career advancement and personal growth for its team members.

The Front Desk Host position at Buffalo Wild Wings plays a crucial role as the welcoming face of the restaurant. This role involves managing guest arrivals, seating arrangements, and waitlists while providing outstanding customer service in a fast-paced, energetic sports bar environment. Every shift at Buffalo Wild Wings feels like game night, filled with excitement and vibrant energy, making the Front Desk Host's job both dynamic and rewarding. The Front Desk Host is the first point of contact for guests and is responsible for creating a welcoming, friendly atmosphere that sets the tone for an unforgettable dining experience. This position is an excellent opportunity for individuals looking to begin or advance their career in the hospitality or food service industry. Whether aiming to grow within Buffalo Wild Wings or seeking to develop transferable skills for new opportunities, the Front Desk Host role offers valuable experience and ongoing support, including industry-leading training, clear advancement paths, and comprehensive benefits.

Job Requirements

  • high school diploma or equivalent
  • ability to work flexible hours including nights and weekends
  • excellent communication skills
  • customer service experience preferred
  • ability to stand for extended periods
  • proficiency in managing waitlists and seating software
  • friendly demeanor
  • ability to handle busy and dynamic work environment

Job Qualifications

  • exceptional organizational abilities
  • keen attention to detail
  • outstanding guest service skills
  • previous experience in customer service or restaurant environment
  • strong communication skills
  • friendly and approachable personality
  • ability to multitask in a fast-paced environment

Job Duties

  • greet guests warmly and manage their arrivals
  • coordinate seating arrangements to optimize guest flow and satisfaction
  • manage waitlists efficiently during peak times
  • provide exceptional customer service, ensuring guests feel welcomed and valued
  • communicate effectively with restaurant staff to maintain smooth operations
  • handle guest inquiries and resolve any issues promptly
  • maintain a clean and organized front desk area

Job Criteria

Experience

Entry Level (1-2 years)


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