Front Desk Hospitality Agent

Boston, MA, USA|Onsite, Travel

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Salary

Rate:

Range $35,268.00 - $43,680.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible vacation

wellness days

Employee travel perks

Job Description

Sonder (NASDAQ: SOND) is a pioneering global hospitality brand known for offering premium, design-forward apartments and intimate boutique hotels tailored for the modern, savvy traveler. Founded in 2014, Sonder seamlessly merges thoughtful design with cutting-edge, technology-enabled services to deliver an integrated and highly convenient experience for guests. With properties spanning over 40 markets across nine countries and three continents, Sonder targets the most sought-after neighborhoods worldwide, ensuring guests have access to uniquely appealing locations.

Through the innovative Sonder app, guests have full control over their stay—from effortless self check-in to 24/7 support—making every aspect of travel more flexible, easier, a... Show More

Job Requirements

demonstrated experience working in hotels restaurants or customer-facing hospitality service and/or customer experience roles
strong computer literacy
ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
flexible schedule and availability to work evenings weekends and holidays
reliable transportation with willingness to travel between properties during shifts
ability to use a smartphone connected to work systems
organized and detail-oriented
good communication skills

Job Qualifications

demonstrated experience working in hotels restaurants or customer-facing hospitality service and/or customer experience roles
personable service-minded and positive with a love for speaking with guests in-person and through digital support channels
excellent problem-solving skills with a proactive approach to addressing guest needs and a desire to get it done for our guests
strong computer literacy and writing skills comfortable switching between multiple desktop and mobile applications
organized hardworking and detail-oriented with an ability to work effectively both independently and in a team
flexible schedule and open to working evenings weekends and holidays
ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
proficiency in languages other than English is an asset
ability to use a reliable smartphone for work purposes
reliable transportation and willingness to travel between properties on a daily basis when working

Job Duties

be the face of Sonder working collaboratively with team members to create an exceptional first impression on guests visitors and all partners from the front desk
guide guests through the technology-rich Sonder experience ensuring they make the most of their stay by engaging with the Sonder app and self-service features
communicate with guests in-person and through digital communication systems to anticipate and address their needs ensuring a seamless and enjoyable experience throughout their stay
handle all guest interactions with the highest quality of service and professionalism owning guest issues to resolution and accommodating requests whenever possible
ensure the maintenance cleanliness and organization of both guest-facing and back-of-house working spaces contributing to a welcoming and efficient environment for both guests and team members
flexibly support the back-of-house team on a day-to-day basis as needs arise including housekeeping quality audits inventory checks and minor maintenance and technology issues
assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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