Front Desk Hospitality Agent

Detroit, MI, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $32,617.69 - $37,087.73

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible vacation

wellness days

Employee travel perks

Job Description

Sonder (NASDAQ: SOND) is a pioneering global hospitality brand dedicated to reshaping the travel experience for modern, tech-savvy travelers worldwide. Established in 2014, Sonder has rapidly emerged as a leader in providing premium, design-forward apartments and intimate boutique hotels. Our properties are thoughtfully curated and located in some of the world’s most sought-after neighborhoods, spanning more than 40 markets across nine countries and three continents. By blending innovative technology with exceptional hospitality, Sonder offers guests a seamless and highly personalized stay through our integrated digital platform, including the user-friendly Sonder app. This app empowers guests to control every aspect of... Show More

Job Requirements

High school diploma or equivalent
Demonstrated experience working in customer-facing hospitality or service roles
Strong communication and interpersonal skills
Proficient computer literacy including ability to navigate multiple desktop and mobile applications
Ability to work flexible hours including evenings weekends and holidays
Physical ability to stand for extended periods and lift and carry items up to 50 pounds
Reliable transportation and willingness to travel between properties as required
Access to a reliable smartphone for work purposes with expense reimbursement available

Job Qualifications

Demonstrated experience working in hotels restaurants or customer-facing hospitality service and or customer experience roles
Personable service-minded and positive you love speaking with guests in-person and through digital support channels
Excellent problem-solving skills with a proactive approach to addressing guest needs and a desire to get it done for our guests
Strong computer literacy and writing skills and comfortable switching between multiple desktop and mobile applications
Organized hardworking and detail-oriented someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
Flexible schedule and open to working evenings weekends and holidays
Ability to remain standing for extended periods of time and lift and or carry items weighing up to 50 pounds
Proficiency in languages other than English is an asset

Job Duties

Be the face of Sonder working collaboratively with team members to create an exceptional first impression on our guests visitors and all internal and external partners from the front desk
Guide guests through the technology-rich Sonder experience ensuring they make the most of their stay by engaging with the Sonder app and self-service features
Communicate with guests in-person and through digital communication systems to anticipate and address their needs ensuring a seamless and enjoyable experience throughout their stay
Handle all guest interactions with the highest quality of service and professionalism owning guest issues to resolution and accommodating requests whenever possible
Ensure the maintenance cleanliness and organization of both guest-facing and back-of-house working spaces contributing to a welcoming and efficient environment for both guests and team members
Flexibly support the back-of-house team on a day-to-day basis as needs arise including housekeeping quality audits inventory checks and minor maintenance and technology issues Support multiple Sonder properties throughout the local market as required
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
In markets where applicable set up the breakfast buffet and tables help serve and take care of the breakfast and respect HACCP

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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