Front Desk Hospitality Agent

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $32,295.59 - $37,115.11

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Job Description

Sonder is a pioneering global hospitality brand listed on NASDAQ under the ticker symbol SOND. Established in 2014, Sonder has revolutionized the travel and accommodation industry by blending premium, design-forward apartments with intimate boutique hotels, tailored for the modern, savvy traveler. With a presence spanning over 40 markets across nine countries on three continents, Sonder offers a unique blend of thoughtfully designed living spaces and seamless, tech-enabled services. This innovative approach allows guests unparalleled control over their stays via the Sonder app, empowering them with features like self check-in and 24/7 support to enhance flexibility and convenience throughout their travel... Show More

Job Requirements

high school diploma or equivalent
demonstrated experience in hospitality or customer-facing roles
strong interpersonal and communication skills
ability to use multiple digital platforms and technology comfortably
flexible availability including evenings weekends and holidays
physical ability to stand for long periods and lift up to 50 pounds
reliable transportation and willingness to travel between properties
proficiency in additional languages is a plus
access to a reliable smartphone with expense reimbursement provided
commitment to delivering exceptional guest service and problem resolution
ability to work effectively both independently and as part of a team

Job Qualifications

demonstrated experience working in hotels restaurants or customer-facing hospitality service and/or customer experience roles
personable service-minded and positive you love speaking with guests in-person and through digital support channels
excellent problem-solving skills with a proactive approach to addressing guest needs and a desire to get it done for our guests
strong computer literacy and writing skills and comfortable switching between multiple desktop and mobile applications
organized hardworking and detail-oriented someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
flexible schedule and open to working evenings weekends and holidays
ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
proficiency in languages other than English is an asset
this role requires regular access to a reliable smartphone for work purposes expense reimbursement available
this role requires reliable transportation and willingness to travel between properties on a daily basis when working reliable transportation includes biking walking public transportation and/or other forms of transportation that provide reasonable work associated transit times between locations

Job Duties

be the face of Sonder working collaboratively with team members to create an exceptional first impression on our guests visitors and all internal and external partners from the front desk
guide guests through the technology-rich Sonder experience ensuring they make the most of their stay by engaging with the Sonder app and self-service features
communicate with guests in-person and through digital communication systems to anticipate and address their needs ensuring a seamless and enjoyable experience throughout their stay
handle all guest interactions with the highest quality of service and professionalism owning guest issues to resolution and accommodating requests whenever possible
ensure the maintenance cleanliness and organization of both guest-facing and back-of-house working spaces contributing to a welcoming and efficient environment for both guests and team members
flexibly support the back-of-house team on a day-to-day basis as needs arise including housekeeping quality audits inventory checks and minor maintenance and technology issues support multiple Sonder properties throughout the local market as required
assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
in markets where applicable set up the breakfast buffet and tables help serve and take care of the breakfast and respect HACCP

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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