Front Desk Greeter

Shell Federal Credit Union is a well-established financial institution committed to providing exceptional banking services and a welcoming environment for its members. As a member-owned cooperative, Shell Federal Credit Union emphasizes community involvement, customer service excellence, and financial empowerment. With a broad range of products including savings, checking, loans, and investment options, the credit union aims to offer personalized and accessible financial solutions to its diverse member base. Operating with a strong foundation of trust and integrity, Shell FCU fosters a positive workplace culture dedicated to employee growth and community support.

The Front Desk Greeter position at Shell Federal Credit Union plays a crucial role in shaping the first impressions of visitors, members, and vendors. This role involves maintaining a friendly and professional demeanor while ensuring compliance with banking regulations such as the Bank Secrecy Act. The greeter is the welcoming face of the credit union, responsible for greeting every visitor with warmth, offering direction, and managing visitor check-ins through the Better Lobby system. The role demands attentiveness to the branch environment by ensuring the lobby is presentable and secure, including security protocols such as requesting the removal of sunglasses and hats.

The position requires flexibility to work 40 hours per week with a schedule from Monday to Friday, 8:15 a.m. to 5:45 p.m., and Saturdays from 8:30 a.m. to 1:00 p.m. The Front Desk Greeter must be willing to work overtime when needed and adapt to a rotating schedule, including opening and closing duties. Additionally, the greeter supports branch operations by assisting with administrative tasks, updating marketing materials, managing supplies, and participating in special events like popcorn days.

Safety and compliance are key responsibilities, including adherence to Shell FCU policies and ongoing training requirements. The role also involves collaboration with the management team to communicate daily reminders and productivity updates. The greeter may assist with training new greeters and support other branch locations, highlighting the dynamic and team-oriented nature of the position.

This role is ideal for individuals who thrive in a fast-paced, member-focused environment and possess strong communication and interpersonal skills. It is a customer-service-driven role that requires professionalism, a high-energy approach, and the ability to multitask. Shell Federal Credit Union values diversity and equal opportunity, encouraging applicants from all backgrounds to apply. The organization provides reasonable accommodations to qualified individuals with disabilities to ensure an inclusive workplace.

With no prior experience required and the minimum educational qualification set at a high school diploma or GED, this role offers an excellent entry point into the financial services sector. Candidates will benefit from working in a supportive and engaging environment that promotes learning, growth, and community connection. The Front Desk Greeter position is a critical component of the credit union’s mission to deliver exceptional service and build meaningful relationships with every member, visitor, and vendor who walks through their doors.