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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training opportunities
Job Description
Quality Inn is a well-established hospitality brand known for providing comfortable accommodations and outstanding guest service. Located at 9445 Hwy 49, Gulfport, MS, the property operates under the globally recognized Choice Hotels umbrella, offering travelers affordability coupled with quality service and convenience. Quality Inn prides itself on maintaining high standards in hospitality, ensuring every guest experience is memorable and positive. The hotel is committed to fostering a welcoming and professional environment not only for its guests but also for its staff. With a focus on operational excellence, the property aims to optimize its services continually while fostering growth opportunities for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years experience at front desk with complete understanding of front office operations
- Previous experience in hospitality management preferred
- Superior customer service and public relations skills
- Excellent organization and time management skills
- Ability to communicate clearly and effectively with customers, co-workers, and managers
- Knowledge of Microsoft Office, internet, and property management systems
- Ability to work a flexible schedule, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Minimum of two years experience at front desk with complete understanding of front office operations
- Previous experience in hospitality management preferred
- Superior customer service and public relations skills
- Excellent organization and time management skills
- Ability to communicate clearly and effectively with customers, co-workers, and managers
- Knowledge of Microsoft Office, Internet, and property management systems
- Ability to work a flexible schedule, including weekends and holidays
Job Duties
- Hires, trains, and disciplines staff
- Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk
- Empowers front desk staff to successfully handle guest needs, special requests, and complaints
- Ensures all guest service issues are resolved prior to guests leaving the property
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures
- Strives to be innovative in new programs designed to eliminate waste and increase productivity
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
- Manages departmental expenses within budgeted guidelines
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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